Or even forget vouchers and emails entirely, and simply adjust their credit and add a record to the cc_payments table for the audit trail. It's probably less work to code it that way anyway.
Actually this was my first thaught, but then i assumed, it would be much more difficult, cause then some coding would be needed (i'm not a coder) to capture the cardnumber, in order to update the correct cc_payment field/record....
but i think you put me one step foward, will take it to the coder, and see what he can do with it..
with that said, i have no idea about dbases, and coding, you pointed me to a ton load of files....would i be asking for to much, if you can point me as to which file(s) i need to download to take to the coder..or do i need to take all?