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Predictive Dialer


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 Post subject: Trunk failover
PostPosted: Wed Jul 05, 2006 10:58 pm 
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Joined: Mon May 29, 2006 7:07 pm
Posts: 287
Location: Denver
Hi, i have a question about trunk failovers.

I'm having ( my customers are having ) problems making calls. I know many things depend on terminating provider - ASR and etc. So i guess that is why we have trunk failovers.
In order to set it up - i just specify failover trunk in a trunk set up.

Sounds easy, but i seems like it doesn't always work.
I look at my crd - i get busy, noaswer, chanunavai, cancel.
I even adjusted ring time - made it ring longer from 30 sec to 1 min.
So when does failover supposed to kick in?????????????????

So can someone tell me what do those causes mean and what are the solutions to have reliable system.

My guess

Busy - phone number you are calling busy????

Noanswer - nobody pickep up the phone????

Channelunavailable - trunk is busy, so what happened to trunk failover???

Cancel - cancel by who?????

Thank you,


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