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 Post subject: Agents reporting
PostPosted: Sun Oct 30, 2011 11:49 am 
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Joined: Sat Mar 28, 2009 11:31 am
Posts: 101
Hi All;

Using A2Billing, I can get any reports (CDR) for the agents and the queues?

Also, can I get any real time information (for example: how many concurrent calls are existed now, or how many call in the queue or wating)?

What I can get, it is fine .. but who can advise me regarding these topics.

Regards
Bilal


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