Hi,
I want to point out the following problems I am having with A2B v. 1.9.4:
1) The script (a2billing_subscription_fee.php) never sends me e-mails when money has been taken from a customer.
2) the script (a2billing_batch_process.php) always sends a blank "From:" field in the notification e-mails which always makes them go to the spam folder.
3) The a2billing_notify_account.php works with a few customers but for others it doesn't work. I double checked the configurations of the customers that are not being notified and all of them have the notification flag on, the credit limit notification pull-down menu set to USD 20, they all have a correct e-mail address but the log always always: [a2billing_notify_account.php line:132[No card to run the check account service] for these customers. What is going on? Like I said, the settings are the same for all customers.
4) A variant of the problem #3 is that the subscription service doesn't run / work for the same group of customers.
5) If the VoIP providers respond with SIP errors other than "503 Service unavailable" A2B won't look for failover trunks or routes to try and place a call. For instance, we have a provider that responds with "403 Payment required" when we run out of balance and instead of looking for our failover trunks to try to place the call, that 403 error forces the platform to respond "The number you have dialed is currently unavailable" and the customer won't be routed to alternate trunks to complete their calls. This is really, really bad. Is there a workaround for this?
Anyways, any help I can get for these issues will be greatly appreciated.
Best Regards,
Paul D. Fabre
|