Fraud. Everyone hates it, except the crook, and we need protection for it. The best way to determine fraud is by putting into A2B a Blacklist system. This way we can protect ourselves from chargebacks and additional expenses.
Blacklist feature should do the following:
- Add full numbers into blacklist.
- Add a Blacklist button in the list customers section with 2 levels of confirmation to ensure that you can't accidentally set a legit client's account into blacklist mode. If client's account is manually blacklisted, have option to automatically check all the called numbers and add the called numbers into the blacklist.
- Before checking the ratecard routes, check to see if number is blacklisted.
- If the new card is active < 30 days, then the blacklist will go into effect.
- If number is blacklisted, set customer card number into standby mode.
- Inform the client that "the account is currently pending payment verification. Please try back in 5-10 days. If you need immediate access, please contact us at 1-xxx-xxx-xxxx and have your credit card, credit card statement and 2 pieces of Id ready for faxing to us."
- Have a tracking report for blacklisted disabled card numbers. This will be easier to pick out all the fraudulent numbers and to determine the percentage of fraudulent accounts.
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