provided by Star2Billing S.L.

Hi,

Before my request, I would like to give my thanks to all contributors to this project which I think is awesome.

Now my request, I have been looking on the forums and I did not find any information regarding this matter, but It will be great to have somehow a way to recalculate and/or refund the cost of a call.

Let's say that you update your rates and you make a mistake (I know we all should recheck the rates to avoid that) so a destination you should bill 0.5$ per minute, is billed 5$.

Obviously soon your customers will contact you complaining about the billing error. First of all, you will of course correct the rate, but what can you do to recalculate all the incorrect billed calls? I did not find any method other than manually edit the DB record which can be very dangerous.

We need to edit the CDR records and of course the balance on the customer account which is again a very risky operation.

Like I said, it will be great to have a way to recalculate a call, or even refund the cost of it to the customer automatically.


Thanks for all