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 Post subject: PlEase HelP meeeeeee ,,,, No rate Found
PostPosted: Sun Apr 13, 2008 6:12 am 
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Joined: Sun Feb 24, 2008 12:03 pm
Posts: 5
Hello every body ,
when i try to call internatnial call it said THE NUM YOU HAVE DIAL IS ...
and itested, i cant simulate the call too

- i added all rate
- the call plan and rate card is added, and it seems there is no problem !
- i tested all the way " the call with 00 or removing 00" no change !

And this is the LOG



FROM cc_tariffgroup
RIGHT JOIN cc_tariffgroup_plan ON cc_tariffgroup.id=1
INNER JOIN cc_tariffplan ON (cc_tariffplan.id=cc_tariffgroup_plan.idtariffplan )
LEFT JOIN cc_ratecard ON cc_ratecard.idtariffplan=cc_tariffplan.id
LEFT JOIN cc_trunk AS rt_trunk ON cc_ratecard.id_trunk=rt_trunk.id_trunk
LEFT JOIN cc_trunk AS tp_trunk ON cc_tariffplan.id_trunk=tp_trunk.id_trunk
LEFT JOIN cc_package_offer ON cc_package_offer.id=cc_tariffgroup.id_cc_package_offer
WHERE (dialprefix=SUBSTRING('14165686868',1,length(dialprefix)) OR dialprefix='defaultprefix')
AND startingdate<= CURRENT_TIMESTAMP AND (expirationdate > CURRENT_TIMESTAMP OR expirationdate IS NULL OR LENGTH(expirationdate)<5)
AND startdate<= CURRENT_TIMESTAMP AND (stopdate > CURRENT_TIMESTAMP OR stopdate IS NULL OR LENGTH(stopdate)<5)
AND (starttime <= 9274 AND endtime >=9274)
AND idtariffgroup='1'
AND ( dnidprefix=SUBSTRING('14165686868',1,length(dnidprefix)) OR (dnidprefix='all' AND 0 = 0))
AND ( calleridprefix=SUBSTRING('843264597511111',1,length(calleridprefix)) OR (calleridprefix='all' AND 0 = 0))
ORDER BY LENGTH(dialprefix) DESC
]
[13/04/2008 10:34:53]:[file:Class.A2Billing.php - line:734]:[CallerID:843264597511111]:[CN:8197413819]:[ERROR ::> RateEngine didnt succeed to match the dialed number over the ratecard




HELP ME AND TAKE AWARD :cry: :shock: :D


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 Post subject:
PostPosted: Sun Apr 13, 2008 6:43 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

Things to check

1. Is your customer attached to a call-plan - if you created the customer beore any call plans, the customer can end up with no call-plan.

2. Edit the call plan identified above, is there a rate card attached to the call plan.

3. Look at the rates in the attached ratecard, is there a rate to match the number you are calling.

4. Have you done anything out of the ordinary like edit the times the rates are active, DNID settings etc?

Joe

Added after 50 seconds:

PS, don't cross post.


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 Post subject:
PostPosted: Sun Apr 13, 2008 7:35 am 
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Joined: Sun Feb 24, 2008 12:03 pm
Posts: 5
Tanks for your reply,
It made me crazy !!!

i check customer and call plan , all of them are correct ..
i didn't change any thing, about 2 days ago i install it in fresh mode !
i install it more times before but i dan't it problem !

Added after 12 minutes:

Oreka I FOUND it ..........
It is a FUCKy BUG ....

I created customer after call plan although i added rate to the customer and it seems ok but it didn't work!

when i created a new customer , it worked !!!!!




Tanks


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 Post subject: ratecard
PostPosted: Wed May 14, 2008 2:40 pm 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi all

I have the same situation, but even when I created a new customers works.
Anyone have another idea?

thanks


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 Post subject:
PostPosted: Wed May 14, 2008 2:45 pm 
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Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
Follow Joe's advice above.


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 Post subject:
PostPosted: Thu May 15, 2008 9:59 am 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
ok
so, how can I do if I want create a new call plan and use for a old user?
Sorry, but the solution still nor clear for me.

thanks in advance


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 Post subject:
PostPosted: Thu May 15, 2008 1:21 pm 
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Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
:shock: After creating your new callplan, edit the old user and change their callplan setting to point at the desired option.

I can't reproduce haamed's report that setting the callplan after the card is created causes problems. Haamed can you show the exact steps to reproduce this problem.


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 Post subject:
PostPosted: Thu May 15, 2008 1:42 pm 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi Stavros

I have seen similar set of circumstances, and it is expected behavior. (kind of)

On a fressh install of A2Billing, Create a user, then create the callplan. try and make a call as the user. no dice, the user has not got a call plan.

Go and have a look at the user, and it would appear that he has a call-plan attached to him, but actually he does not, it is a display issue, where in the dropdown, the first call-plan is displayed, but it is not really attached.

To fix, click the call-plan drop down, select the appropriate call plan, save at the bottom, and everything will be fine.

Joe


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 Post subject:
PostPosted: Fri May 16, 2008 1:20 am 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi
the situation is like this:
I created new call plan.
Attach a old rate card (it was working in old call plan )
attach a new call plan to new or old user.
when the user make a call a2b say the message "number unavailable"

If I back the user to old call plan with same rate card works fine.


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 Post subject:
PostPosted: Fri May 16, 2008 1:25 am 
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User avatar

Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
Have you double checked the rate in question is actually available on the new ratecard?
Also it's worth checking the 'remove prefix' and 'trunk' settings on the new callplans and rates are the same.


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 Post subject:
PostPosted: Fri May 16, 2008 9:16 am 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
Please see the attachment file. There is my system details.
thanks so much for your attention.


Attachments:
RATECARD.pdf [277.98 KiB]
Downloaded 492 times
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 Post subject:
PostPosted: Sat May 17, 2008 5:44 pm 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi
I tried many option to create a new call plan a apply to new or old customers with no success. I stuck here. Any suggestions will be welcome.
thanks


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 Post subject:
PostPosted: Wed May 21, 2008 2:12 pm 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi
anybody have more suggestions?

thanks


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