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 Post subject: can not create new rate
PostPosted: Thu Jul 03, 2008 5:35 pm 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
Hi all

my system has
1 call plan with 8 rates cards. Each rate card has arrount 20 prefix/rates.
Eg:
rate card Brazil
00553 - Brazil
00558 - Brazil mobile

The system is working more than one year with this configurations
When I add one more rate to "rate card Brazil" the system say "this number is unavaliable , please digit the number....:
I got this message from logs " RateEngine didnt succeed to match the dialed number over the ratecard "

rate card Brazil
00553 - Brazil
00558 - Brazil mobile
00552 - Brazil (New rate)

A2b 1.33
centos 5
Asterisk 1.4.19


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 Post subject:
PostPosted: Tue Jul 08, 2008 3:44 am 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi
Once the rater card is added , A2b does not recognize the new rate. When I dial some number to match the new rate the system say that number does not math any rate in the system.

someone have any suggestion?

thanks


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 Post subject:
PostPosted: Tue Jul 08, 2008 6:50 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

You've remembered to add your new rate card to the call plan haven't you?

Joe


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 Post subject:
PostPosted: Tue Jul 08, 2008 6:59 am 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
hi

yes I just add one simple rate in a old ratecard. The other rates in the same ratercard working.

tks


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 Post subject:
PostPosted: Tue Jul 08, 2008 2:00 pm 
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Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
Are you sure the "that number does not math any rate in the system" prompt is coming from A2B? That's not one of our default prompts (in English at least). I've seen a similar situation once before where the carrier was failing calls to a certain prefix with a recorded message.


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 Post subject:
PostPosted: Tue Jul 08, 2008 3:35 pm 
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Joined: Wed Feb 27, 2008 5:10 am
Posts: 12
the message I got is " "number unavailable"" and from logs is "RateEngine didnt succeed to match...".

if I insert the same prefix in one existing rate works fine. But if create a new rate I got the errors


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