provided by Star2Billing S.L.

I have a2billing running with elastix on the same server. Everything was running ok. I had my users recognized by caller id. All of sudden a user called me and said the system is asking for the card number. That means caller id does not work. When I checked the logs, the system is showing all caller numbers.
Does anyone know where to look?

Does the callerid attached to the cards appears exactly as what you are receiving in the logs? And are you using any callback area code? in the line that contains calls the DeadAGI?

Yes the caller id looks exactly as on the cards.
We are not using callback.

Ok. How about the agi-confx number. Do you know if the call is still being sent to the same agi-conf1 or agi-conf2, ... as before?

I found it. Thanks.

It seems that the DID provider starts to add "1" in the front of area code and number. I used to get ID as xxx-xxx-xxxx. No I'm getting 1-xxx-xxx-xxxx.

I guess the caller id didn't look exactly as on the cards.

what's a fix if you have 2 providers one sending their callerid as xxx-xxx-xxxx format and the other has 1-xxx-xxx-xxxx. What's an easiest way to ani translation?

Thanks

I think the best thing to do is in your extensions file before you pass the call is to analyze it and add the "1" to it before you pass it to A2B. You could either look at the length and add it, or if that doesn't work, you could say calls coming in from the carrier without the "1" to add a "1" to their calls. That way you get a more consistent system.

As far what to do, I had a same idea, but the question was how you do it

[a2billing-callback-without1]
exten => _.,1,Set(CALLERID(number)=1${CALLERIDNAME})
exten => _.,2,DeadAGI(a2billing.php|1|cid-callback)
exten => _.,n,Hangup

[a2billing-callback-DR]
exten => _.,1,Set(CALLERID(number)=1809${CALLERIDNAME})
exten => _.,2,DeadAGI(a2billing.php|1|cid-callback)
exten => _.,n,Hangup

So then just make sure you push that carrier to that particular context you need.

Thank you for your time trying to help. I will try it out. I was using
exten => _X.,1,Set(CALLERID(number)=1${CALLERID(number)})
but it didnt work, I guess because I didnt know any better.