provided by Star2Billing S.L.

I am encounting a bug at the moment, when i log into the admin panel, all menus will not expand, i get stuck on the PP_intro.php page with no information being shown. I have tried restarting MySQL and HTTPD, do not know if there really is anything else i can try?

I basically just get the menu displayed, but not expandable, the top bar and nothing else. No changes were made before this started happening. I am trying to avoid asterisk restart/box restart as the system is currently live.

Thanks,

Joe Goldman

Check if Javascript is enabled in your Web Browser.

Also, try to analyze the page to see if everything was loadable and loaded properly (reference to js files, ...). The Web developer addon for Firefox can help you do that.

Cheers

Here is my java error console:

[img=http://img206.imageshack.us/img206/2029/a2billingrw4.jpg]
[img=http://img206.imageshack.us/img206/2029/a2billingrw4.9f98706f2b.jpg]

And my display when i try to load anything:

[img=http://img520.imageshack.us/img520/728/a2billingdisplayel2.jpg]
[img=http://img520.imageshack.us/img520/728/a2billingdisplayel2.6b59abde80.jpg]

If you are using Java, then you are most likely not using A2Billing. I guess you mean Javascript. The screenshoot that I saw were not Javascript error. And the file g1.php is not an a2billing file. So make sure that your web server pointing to the right folder?

What the hell, no thats imageshack screwing up sorry! It is JavaScript error console sorry.

Can you please patch that troublesome main.css file with the changes from changeset r944 and retest.

I have changed main.css in 2 locations:

/usr/local/src/A2BCustomer_UI/templates/default/css/main.css

/var/www/html/a2billing/Public/templates/default/css/main.css

The Error console does not look much different, in regards to the CSS errors, but the main thing that is more worrying is the 4 js errors:

'illegal character'
<root>/a2billing/Public/javascript/jquery/jquery.js LINE 2246

'jQuery is not defined'
<root>/a2billing/Public/javascript/jquery/jquery.debug.js LINE 19

'jQuery is not defined'
<root>/a2billing/Public/javascript/jquery/ilogger.js LINE 22

'$ is not defined'
<root>/a2billing/Public/javascript/jquery/handler_jquery.js LINE 4

Now i do not know JavaScript all that well, just basic things to get me by. I have had a bit of a look at thes elines but i do not understand what i am meant to be looking for in regards to faults etc. I tried restarting httpd after applying that css (although it shouldnt be needed) anyways, the problem still exists.

Added after 25 minutes:

Looking at ti further myself, it seems all errors are a production of the last error '$ not defined' where '$' is $(document) in handler_jquery.js. I may be completely wrong here. But where is $(document) defined? Why would this all of a sudden stop working?

As said i know very little javascript, and the above is just an observation from my untrained eyes looking. So the expertise of you guys would be much appreciated.

I'm far from an expert on Javascript myself, and my ability to help you is greatly limited by the fact that I'm not receiving these errors in Firefox 3 using A2B v1.3.3.
A quick search, unless I'm missing something important, shows that JQuery is referred to by the Smarty templates alone. I get the impression it's not a required dependency, so you might try removing the 4 lines in main.tpl which are loading it.

Initial thoughts appear to be wrong, i have commented out those lines and tried again. Exact same problem, however the errors are no longer appearing in the error console. So it appears to have commented them out succesfully, but no further progress on the issue. Is there a 'log' of sorts viewable for a2billing front end?

A2B maintains a log of all page views, but little else. You may also consult your Apache log files or syslog depending on where you have configured PHP to log warnings and/or errors, but I doubt you'll find anything related to JavaScript errors there.

Have delved a bit further, this line here was stopping the page rendering:



i removed:



And it starts rendering, i have re-included the JS files again, but i can still not expand menu's etc. i get the random error of:



but all i can see is that changes the mouse pointer to a hand when hovering over. I still get the jQuery errors if i include the JS, andi cant get menu's expanding with or without them included.

Any other thoughts?

Added after 53 minutes:

Looking at it a LOT further, it seems to have problems looking up Variables inside the TPL file, like {$SKIN_NAME} and {$PAGE_SELF}

Some of them it can find, and others it cant, it happens fairly randomly, but because of this it skips it and pushes on generally missing a " now because of it, causing basically all syntax after that to be incorrect.

Still looking into it but further thoughts would be appreciated.

Added after 12 minutes:

More findings, its also crapping out at the very last {/if} of the main.tpl file. This causes it to stop the script before displaying the templtes. This really has me baffled, looks like something wrong in the 'Smarty Template' engine? Never used it before so i have even less of an idea on this haha.

This is getting frustrating >_<

Which would tend to indicate that your PHP installation is lacking gettext support. Did you check PHP's log destination for clues as I suggested previously?

Yes but nothing is really being outputted. It originially was going to syslog, so i tailed syslog and the only stuff i got was when calls were being made. Something in Class.A2Billing.php. But nothing wheni was trying to load pages.

I am thinking a re-install may be required. Take a backup of the DB and conf files and re-install the whole lot.

A bit more interesting:

The customer side of things works perfectly still. So i dont know. THis is becoming extremely frustrating i dont really want to have to re-install.

Argh!! Another box of no relation to the first, has also started doing this. Could have been around the same time im not sure as i dont check this second box very often. Time to start looking around at recent updates done to see whats happened here