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 Post subject: ALOC in Call Reports and Alarm
PostPosted: Thu Aug 14, 2008 10:28 pm 
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Joined: Tue Feb 12, 2008 11:34 am
Posts: 87
Location: Germany
Dear A2Billing developers,
I may be wrong and I beg your pardon in advance if this is not a bug.
I have noticed that in a2billing_alarm.php and Admin Call reports, Average Length of the Call and ASR are provided.
I believe they calcuation for ALOC is wrong.
I see
$ALOC = $totaltime / ($totalsuccess + $totalfail);
which divides the total session time by all calls, failied or succeeded.
Since ALOC is a good indicator of route's voice quality, so this formula is wrong. Lets suppose a route has an ASR of 30% which means 70 calls failed but those 30 successful calls had good voice quality. lets say total connected time was 450 Minutes which means every call which got connected lasted 15 minutes. The low ASR could be due to capacity issues at providers end but it has a good voice quality.
Now using the above formular the ALOC comes out to be only 4.5 Minutes which doesn't show a very good voice quality?

So i would suggest changing the ALOC value to $ALOC = $totaltime / $totalsuccess;

please comment.


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 Post subject:
PostPosted: Fri Aug 15, 2008 3:21 pm 
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Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
Yes you're quite correct. I've just committed a fix for the cronjob. The pages in the admin interface are going to take a little longer.


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 Post subject:
PostPosted: Sat Aug 16, 2008 12:13 am 
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Joined: Tue Feb 12, 2008 11:34 am
Posts: 87
Location: Germany
thats great. i am glad.
how can if find out that the admin pages are corrected?
i could fix cronjob but admin pages are more complicated and i am really new to php.

still i will try, and if i can figure out, i will update.

with sincere regards


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