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 Post subject: pls enter the number you want to call ... playing it twice
PostPosted: Mon Nov 24, 2008 4:39 pm 
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Joined: Wed Nov 05, 2008 6:28 pm
Posts: 4
a2billing is requiring callers to enter the number they want to call for a second time before it tells callers their balance and connect them. It was working fine until recently.

1. Please enter the number you want to call followed by the pound sign.
011.......
2. Then again asks please enter the number you want to call followed by the pound sign.
011...... this time tells the balance and connects the caller.


Can some body help me please.


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PostPosted: Mon Nov 24, 2008 4:45 pm 
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Joined: Thu Jun 22, 2006 2:19 pm
Posts: 2890
Location: Devon, UK
Quote:
It was working fine until recently.
What version are you using? What has changed on the system recently?

Can you show us A2B's debug output, after setting 'debug = 3' in a2billing.conf.


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 Post subject: Re: please enter the number 2 call is prompting twice
PostPosted: Mon Dec 15, 2008 5:29 am 
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Joined: Wed Nov 05, 2008 6:28 pm
Posts: 4
My apologies for the delays. I was on annual leave and I am back now. There were some upgrades done for freepbx modules before the problem arises.

And here is the log msg I get:

Dec 14 23:16:29 user1 php: A2Billing AGI internal configuration:
Dec 14 23:16:29 user1 php: Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [debug] => 3
Dec 14 23:16:29 user1 php: [asterisk_version] => 1_2
Dec 14 23:16:29 user1 php: [answer_call] => 1
Dec 14 23:16:29 user1 php: [play_audio] => 1
Dec 14 23:16:29 user1 php: [say_goodbye] =>
Dec 14 23:16:29 user1 php: [play_menulanguage] =>
Dec 14 23:16:29 user1 php: [force_language] =>
Dec 14 23:16:29 user1 php: [intro_prompt] =>
Dec 14 23:16:29 user1 php: [min_credit_2call] => 0
Dec 14 23:16:29 user1 php: [min_duration_2bill] => 0
Dec 14 23:16:29 user1 php: [notenoughcredit_cardnumber] => 1
Dec 14 23:16:29 user1 php: [notenoughcredit_assign_newcardnumber_cid] => 1
Dec 14 23:16:29 user1 php: [use_dnid] => 1
Dec 14 23:16:29 user1 php: [no_auth_dnid] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] => 2400
Dec 14 23:16:29 user1 php: [1] => 2300
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: [number_try] => 3
Dec 14 23:16:29 user1 php: [force_callplan_id] =>
Dec 14 23:16:29 user1 php: [say_balance_after_auth] => 1
Dec 14 23:16:29 user1 php: [say_balance_after_call] =>
Dec 14 23:16:29 user1 php: [say_rateinitial] =>
Dec 14 23:16:29 user1 php: [say_timetocall] => 1
Dec 14 23:16:29 user1 php: [auto_setcallerid] => 1
Dec 14 23:16:29 user1 php: [force_callerid] =>
Dec 14 23:16:29 user1 php: [cid_sanitize] =>
Dec 14 23:16:29 user1 php: [cid_enable] => 1
Dec 14 23:16:29 user1 php: [cid_askpincode_ifnot_callerid] => 1
Dec 14 23:16:29 user1 php: [cid_auto_assign_card_to_cid] => 1
Dec 14 23:16:29 user1 php: [cid_auto_create_card] => 1
Dec 14 23:16:29 user1 php: [cid_auto_create_card_len] => 10
Dec 14 23:16:29 user1 php: [cid_auto_create_card_typepaid] => PREPAY
Dec 14 23:16:29 user1 php: [cid_auto_create_card_credit] => 0
Dec 14 23:16:29 user1 php: [cid_auto_create_card_credit_limit] => 1000
Dec 14 23:16:29 user1 php: [cid_auto_create_card_tariffgroup] => 6
Dec 14 23:16:29 user1 php: [callerid_authentication_over_cardnumber] =>
Dec 14 23:16:29 user1 php: [sip_iax_friends] => 1
Dec 14 23:16:29 user1 php: [sip_iax_pstn_direct_call_prefix] => 555
Dec 14 23:16:29 user1 php: [sip_iax_pstn_direct_call] => 1
Dec 14 23:16:29 user1 php: [ivr_voucher] =>
Dec 14 23:16:29 user1 php: [ivr_voucher_prefix] => 8
Dec 14 23:16:29 user1 php: [jump_voucher_if_min_credit] => 1
Dec 14 23:16:29 user1 php: [extracharge_did] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] =>
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: [extracharge_fee] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] =>
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: [dialcommand_param] => |60|HRrL(%timeout%:61000:30000)
Dec 14 23:16:29 user1 php: [dialcommand_param_sipiax_friend] => |60|HL(3600000:61000:30000)
Dec 14 23:16:29 user1 php: [switchdialcommand] =>
Dec 14 23:16:29 user1 php: [failover_recursive_limit] => 2
Dec 14 23:16:29 user1 php: [maxtime_tocall_negatif_free_route] => 6000
Dec 14 23:16:29 user1 php: [send_reminder] => 1
Dec 14 23:16:29 user1 php: [record_call] =>
Dec 14 23:16:29 user1 php: [monitor_formatfile] => gsm
Dec 14 23:16:29 user1 php: [agi_force_currency] =>
Dec 14 23:16:29 user1 php: [currency_association] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] => usd:dollars
Dec 14 23:16:29 user1 php: [1] => mxn:pesos
Dec 14 23:16:29 user1 php: [2] => eur:euros
Dec 14 23:16:29 user1 php: [3] => all:credit
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: [file_conf_enter_destination] => prepaid-enter-dest
Dec 14 23:16:29 user1 php: [file_conf_enter_menulang] => prepaid-menulang2
Dec 14 23:16:29 user1 php: [callback_bill_1stleg_ifcall_notconnected] => 1
Dec 14 23:16:29 user1 php: [logger_enable] => 1
Dec 14 23:16:29 user1 php: [log_file] => /tmp/a2billing.log
Dec 14 23:16:29 user1 php: [currency_association_internal] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [usd] => dollars
Dec 14 23:16:29 user1 php: [mxn] => pesos
Dec 14 23:16:29 user1 php: [eur] => euros
Dec 14 23:16:29 user1 php: [all] => credit
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: [ivr_voucher_prefixe] => 8
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: file:a2billing.php - line:75 - IDCONFIG : 1
Dec 14 23:16:29 user1 php: file:a2billing.php - line:76 - MODE : standard
Dec 14 23:16:29 user1 php: file:a2billing.php - line:88 - AGI Request:
Dec 14 23:16:29 user1 php: file:a2billing.php - line:89 - Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [agi_request] => a2billing.php
Dec 14 23:16:29 user1 php: [agi_channel] => SIP/cust_nass-093bcbe8
Dec 14 23:16:29 user1 php: [agi_language] => us
Dec 14 23:16:29 user1 php: [agi_type] => SIP
Dec 14 23:16:29 user1 php: [agi_uniqueid] => 1229318188.135
Dec 14 23:16:29 user1 php: [agi_callerid] => 2140000000
Dec 14 23:16:29 user1 php: [agi_calleridname] => 2140000000
Dec 14 23:16:29 user1 php: [agi_callingpres] => 0
Dec 14 23:16:29 user1 php: [agi_callingani2] => 0
Dec 14 23:16:29 user1 php: [agi_callington] => 0
Dec 14 23:16:29 user1 php: [agi_callingtns] => 0
Dec 14 23:16:29 user1 php: [agi_dnid] => 2142454297
Dec 14 23:16:29 user1 php: [agi_rdnis] => unknown
Dec 14 23:16:29 user1 php: [agi_context] => custom-a2billing
Dec 14 23:16:29 user1 php: [agi_extension] => _X.
Dec 14 23:16:29 user1 php: [agi_priority] => 3
Dec 14 23:16:29 user1 php: [agi_enhanced] => 0.0
Dec 14 23:16:29 user1 php: [agi_accountcode] =>
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:602 - get_agi_request_parameter = 2140000000 ; SIP/cust_nass-093bcbe8 ; 1229318188.135 ; ; _X.
Dec 14 23:16:29 user1 php: file:a2billing.php - line:138 - [ANSWER CALL]
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:1467 - [CID_ENABLE - CID_CONTROL - CID:2140000000]
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:1484 - QUERY = SELECT cc_callerid.cid, cc_callerid.id_cc_card, cc_callerid.activated, cc_card.credit, cc_card.tariff, cc_card.activated, cc_card.inuse, cc_card.simultaccess, cc_card.typepaid, cc_card.creditlimit, cc_card.language, cc_card.username, removeinterprefix, cc_card.redial, enableexpire, UNIX_TIMESTAMP(expirationdate), expiredays, nbused, UNIX_TIMESTAMP(firstusedate), UNIX_TIMESTAMP(cc_card.creationdate), cc_card.currency, cc_card.lastname, cc_card.firstname, cc_card.email, cc_card.uipass, cc_card.id_campaign, cc_card.id, useralias FROM cc_callerid LEFT JOIN cc_card ON cc_callerid.id_cc_card=cc_card.id LEFT JOIN cc_tariffgroup ON cc_card.tariff=cc_tariffgroup.id WHERE cc_callerid.cid='2140000000'
Dec 14 23:16:29 user1 php: RESULT : Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] => Array
Dec 14 23:16:29 user1 php: (
Dec 14 23:16:29 user1 php: [0] => 2140000000
Dec 14 23:16:29 user1 php: [cid] => 2140000000
Dec 14 23:16:29 user1 php: [1] => 1
Dec 14 23:16:29 user1 php: [id_cc_card] => 1
Dec 14 23:16:29 user1 php: [2] => t
Dec 14 23:16:29 user1 php: [activated] => t
Dec 14 23:16:29 user1 php: [3] => 4.44000
Dec 14 23:16:29 user1 php: [credit] => 4.44000
Dec 14 23:16:29 user1 php: [4] => 1
Dec 14 23:16:29 user1 php: [tariff] => 1
Dec 14 23:16:29 user1 php: [5] => t
Dec 14 23:16:29 user1 php: [6] => 0
Dec 14 23:16:29 user1 php: [inuse] => 0
Dec 14 23:16:29 user1 php: [7] => 0
Dec 14 23:16:29 user1 php: [simultaccess] => 0
Dec 14 23:16:29 user1 php: [8] => 0
Dec 14 23:16:29 user1 php: [typepaid] => 0
Dec 14 23:16:29 user1 php: [9] =>
Dec 14 23:16:29 user1 php: [creditlimit] =>
Dec 14 23:16:29 user1 php: [10] => en
Dec 14 23:16:29 user1 php: [language] => en
Dec 14 23:16:29 user1 php: [11] => 1887297818
Dec 14 23:16:29 user1 php: [username] => 1887297818
Dec 14 23:16:29 user1 php: [12] => 0
Dec 14 23:16:29 user1 php: [removeinterprefix] => 0
Dec 14 23:16:29 user1 php: [13] => 12140000000
Dec 14 23:16:29 user1 php: [redial] => 12140000000
Dec 14 23:16:29 user1 php: [14] => 0
Dec 14 23:16:29 user1 php: [enableexpire] => 0
Dec 14 23:16:29 user1 php: [15] => 1535543732
Dec 14 23:16:29 user1 php: [UNIX_TIMESTAMP(expirationdate)] => 1535543732
Dec 14 23:16:29 user1 php: [16] => 0
Dec 14 23:16:29 user1 php: [expiredays] => 0
Dec 14 23:16:29 user1 php: [17] => 117
Dec 14 23:16:29 user1 php: [nbused] => 117
Dec 14 23:16:29 user1 php: [18] => 1220266293
Dec 14 23:16:29 user1 php: [UNIX_TIMESTAMP(firstusedate)] => 1220266293
Dec 14 23:16:29 user1 php: [19] => 1220011132
Dec 14 23:16:29 user1 php: [UNIX_TIMESTAMP(cc_card.creationdate)] => 1220011132
Dec 14 23:16:29 user1 php: [20] => USD
Dec 14 23:16:29 user1 php: [currency] => USD
Dec 14 23:16:29 user1 php: [21] => Ali
Dec 14 23:16:29 user1 php: [lastname] => Ali
Dec 14 23:16:29 user1 php: [22] => Nasser
Dec 14 23:16:29 user1 php: [firstname] => Nasser
Dec 14 23:16:29 user1 php: [23] => [email protected]
Dec 14 23:16:29 user1 php: [email] => [email protected]
Dec 14 23:16:29 user1 php: [24] => 111111
Dec 14 23:16:29 user1 php: [uipass] => 111111
Dec 14 23:16:29 user1 php: [25] => -1
Dec 14 23:16:29 user1 php: [id_campaign] => -1
Dec 14 23:16:29 user1 php: [26] => 1
Dec 14 23:16:29 user1 php: [id] => 1
Dec 14 23:16:29 user1 php: [27] => 729092322540261
Dec 14 23:16:29 user1 php: [useralias] => 729092322540261
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: )
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:1743 - [SET LANGUAGE() en]
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:635 - [CARD STATUS UPDATE : UPDATE cc_card SET inuse=inuse+1 WHERE username='1887297818']
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:1970 - [A2Billing] SAY BALANCE : 4.44000
Dec 14 23:16:29 user1 php:
Dec 14 23:16:29 user1 php: file:Class.A2Billing.php - line:1123 - [CURRENCY : USD]
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:1428 - [AUTO SetCallerID]
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:1434 - [REQUESTED SetCallerID : 2140000000]
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:1445 - [EXEC SetCallerID : 2140000000]
Dec 14 23:16:34 user1 php: file:a2billing.php - line:169 - [CHANNEL STATUS : 6 = Line is up]
Dec 14 23:16:34 user1 php: file:a2billing.php - line:170 - [CREDIT : 4.44000][CREDIT MIN_CREDIT_2CALL : 0]
Dec 14 23:16:34 user1 php: file:a2billing.php - line:275 - TRUNK - dnid : _X. (1)
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:657 - 1 && && 3&& 0
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:682 - DESTINATION ::> _X.
Dec 14 23:16:34 user1 php: file:Class.A2Billing.php - line:684 - RULES APPLY ON DESTINATION ::> _X.
Dec 14 23:16:34 user1 php: file:a2billing.php - line:169 - [CHANNEL STATUS : 6 = Line is up]
Dec 14 23:16:34 user1 php: file:a2billing.php - line:170 - [CREDIT : 4.44000][CREDIT MIN_CREDIT_2CALL : 0]
Dec 14 23:16:47 user1 php: file:a2billing.php - line:261 - RES sip_iax_pstndirect_call DTMF : 12144266262
Dec 14 23:16:47 user1 php: file:a2billing.php - line:275 - TRUNK - dnid : 12144266262 (1)
Dec 14 23:16:47 user1 php: file:Class.A2Billing.php - line:657 - 1 && && 11&& 1
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:664 - RES DTMF : 12144266262
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:682 - DESTINATION ::> 12144266262
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:684 - RULES APPLY ON DESTINATION ::> 12144266262
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:722 - OK - RESFINDRATE::> 1
Dec 14 23:16:57 user1 php: /var/lib/asterisk/agi-bin/libs_a2billing/Class.RateEngine.php[293]: Undefined variable: agi
Dec 14 23:16:57 user1 php: /var/lib/asterisk/agi-bin/libs_a2billing/Class.RateEngine.php[299]: Undefined variable: agi
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:744 - RES_ALL_CALCULTIMEOUT ::> 1
Dec 14 23:16:57 user1 php: file:Class.A2Billing.php - line:761 - TIMEOUT::> 6000 : minutes=100 - seconds=0
Dec 14 23:17:00 user1 php: file:Class.RateEngine.php - line:960 - app_callingcard: Dialing 'SIP/ic1/12144266262|60|HRrL(6000000:61000:30000)' with timeout of '6000'.
Dec 14 23:17:00 user1 php:
Dec 14 23:17:00 user1 php: file:Class.RateEngine.php - line:985 - app_callingcard: CIDGROUPID='-1' OUTBOUND CID SELECTED IS '0'.
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:1086 - -> dialstatus : ANSWER, answered time is 20
Dec 14 23:17:21 user1 php:
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:1090 - [USEDRATECARD=0]
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:777 - ft2c_package_offer : 1 ; ; 0
Dec 14 23:17:21 user1 php: /var/lib/asterisk/agi-bin/libs_a2billing/Class.RateEngine.php[607]: Undefined variable: agi
Dec 14 23:17:21 user1 php: /var/lib/asterisk/agi-bin/libs_a2billing/Class.RateEngine.php[642]: Undefined variable: agi
Dec 14 23:17:21 user1 php: /var/lib/asterisk/agi-bin/libs_a2billing/Class.RateEngine.php[719]: Undefined variable: agi
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:848 - [CC_asterisk_stop QUERY = INSERT INTO cc_call (uniqueid,sessionid,username,nasipaddress,starttime,sessiontime, calledstation, terminatecause, stoptime, calledrate, sessionbill, calledcountry, calledsub, destination, id_tariffgroup, id_tariffplan, id_ratecard, id_trunk, src, sipiax, buyrate, buycost, id_card_package_offer) VALUES ('2229318188.135', 'SIP/cust_nass-093bcbe8', '1887297818', '', CURRENT_TIMESTAMP - INTERVAL 20 SECOND , '20', '12144266262', 'ANSWER', now(), '0', '-0', '', '', '12144266262', '1', '1', '13270', '2', '2140000000', '0', '0.05', '0.025', '0')]
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:851 - [CC_asterisk_stop 1.1: SQL: DONE : result=1]
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:869 - [CC_asterisk_stop 1.2: SQL: UPDATE cc_card SET credit= credit+0 , redial='12144266262' , lastuse=now(), nbused=nbused+1 WHERE username='1887297818']
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:874 - UPDATE cc_trunk SET secondusedreal = secondusedreal + 20 WHERE id_trunk='2'
Dec 14 23:17:21 user1 php: file:Class.RateEngine.php - line:878 - UPDATE cc_tariffplan SET secondusedreal = secondusedreal + 20 WHERE id='1'
Dec 14 23:17:21 user1 php: file:a2billing.php - line:309 - [a2billing account stop]
Dec 14 23:17:21 user1 php: file:a2billing.php - line:169 - [CHANNEL STATUS : 6 = Line is up]
Dec 14 23:17:21 user1 php: file:a2billing.php - line:170 - [CREDIT : 4.44][CREDIT MIN_CREDIT_2CALL : 0]
Dec 14 23:17:21 user1 php: file:a2billing.php - line:261 - RES sip_iax_pstndirect_call DTMF : -1
Dec 14 23:17:21 user1 php: file:a2billing.php - line:275 - TRUNK - dnid : -1 (1)
Dec 14 23:17:21 user1 php: file:Class.A2Billing.php - line:657 - 1 && && 2&& 2
Dec 14 23:17:21 user1 php: file:Class.A2Billing.php - line:664 - RES DTMF : -1
Dec 14 23:17:21 user1 php: file:Class.A2Billing.php - line:682 - DESTINATION ::> -1
Dec 14 23:17:21 user1 php: file:Class.A2Billing.php - line:684 - RULES APPLY ON DESTINATION ::> -1
Dec 14 23:17:21 user1 php: file:Class.A2Billing.php - line:635 - [CARD STATUS UPDATE : UPDATE cc_card SET inuse=inuse-1 WHERE username='1887297818']


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