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 Post subject: outbound call failure
PostPosted: Fri Oct 24, 2014 4:12 pm 
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Joined: Fri Oct 24, 2014 3:20 pm
Posts: 4
Hi Guys

i am a newbie aswell, please find attached logs of my failed calls, and im not sure what the cause is.
I dont want the system to use calling cards
When i simulate the call it show to pick a rate.
Please assist






a2billing.php,1: [agi_arg_1] => 1
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: file:a2billing.php - line:131 - uniqueid: - [INFO : A2Billing - v2.0.14]
a2billing.php,1: file:Class.A2Billing.php - line:736 - uniqueid:1414166626.4723 - get_agi_request_parameter = 2638644977710 ; SIP/2638644977710-00001273 ;

1414166626.4723 ; 5571582427 ; 263774151555
a2billing.php,1: file:a2billing.php - line:169 - uniqueid:1414166626.4723 - [NO ANSWER CALL]
a2billing.php,1: file:Class.A2Billing.php - line:2884 - uniqueid:1414166626.4723 - - Account code ::> 5571582427
a2billing.php,1: file:Class.A2Billing.php - line:2901 - uniqueid:1414166626.4723 - - Retrieve account info SQL ::> SELECT credit, tariff, activated, inuse,

simultaccess, typepaid, creditlimit, language, removeinterprefix, redial, enableexpire, UNIX_TIMESTAMP(expirationdate), expiredays, nbused, UNIX_TIMESTAMP

(firstusedate), UNIX_TIMESTAMP(cc_card.creationdate), cc_card.currency, cc_card.lastname, cc_card.firstname, cc_card.email, cc_card.uipass, cc_card.id_campaign,

cc_card.id, useralias, status, voicemail_permitted, voicemail_activated, cc_card.restriction, cc_country.countryprefix FROM cc_card LEFT JOIN cc_tariffgroup ON

tariff = cc_tariffgroup.id LEFT JOIN cc_country ON cc_card.country = cc_country.countrycode WHERE username = '5571582427'
a2billing.php,1: file:Class.A2Billing.php - line:2970 - uniqueid:1414166626.4723 - [SET CHANNEL(language) en]
a2billing.php,1: file:Class.A2Billing.php - line:2974 - uniqueid:1414166626.4723 - [credit=14.88800 :: tariff=1 :: status=1 :: isused=0 :: simultaccess=1 ::

typepaid=0 :: creditlimit=0 :: language=en]
a2billing.php,1: file:Class.A2Billing.php - line:768 - uniqueid:1414166626.4723 - [CARD STATUS UPDATE]
a2billing.php,1: file:Class.A2Billing.php - line:777 - uniqueid:1414166626.4723 - [QUERY USING CARD UPDATE::> UPDATE cc_card SET inuse = inuse + 1, credit = credit -

0.25 WHERE username = '5571582427']
a2billing.php,1: file:a2billing.php - line:181 - uniqueid:1414166626.4723 - [TRY : callingcard_ivr_authenticate]
a2billing.php,1: file:Class.A2Billing.php - line:2541 - uniqueid:1414166626.4723 - [AUTO SetCallerID]
a2billing.php,1: file:a2billing.php - line:194 - uniqueid:1414166626.4723 - [CHANNEL STATUS : 4 = Line is ringing]
a2billing.php,1: [CREDIT : 14.88800][CREDIT MIN_CREDIT_2CALL : 0]
a2billing.php,1: file:a2billing.php - line:382 - uniqueid:1414166626.4723 - TARIFF ID->1
a2billing.php,1: file:Class.A2Billing.php - line:827 - uniqueid:1414166626.4723 - use_dnid:1 && (!in_array:) && len_dnid:(12 || len_exten:12 ) && (try_num:0)
a2billing.php,1: file:Class.A2Billing.php - line:836 - uniqueid:1414166626.4723 - [USE_DNID DESTINATION ::> 263774151555]
a2billing.php,1: file:Class.A2Billing.php - line:902 - uniqueid:1414166626.4723 - [CALL 2 DID]
a2billing.php,1: file:Class.A2Billing.php - line:911 - uniqueid:1414166626.4723 - SELECT cc_did.id, iduser FROM cc_did, cc_card WHERE cc_card.status=1 and cc_card.id

= iduser and cc_did.activated = 1 and did = '263774151555' AND cc_did.startingdate<= CURRENT_TIMESTAMP AND (cc_did.expirationdate > CURRENT_TIMESTAMP OR

cc_did.expirationdate IS NULL OR cc_did.expirationdate = '0000-00-00 00:00:00')
a2billing.php,1: file:Class.A2Billing.php - line:917 - uniqueid:1414166626.4723 - DESTINATION ::> 263774151555
a2billing.php,1: file:Class.A2Billing.php - line:924 - uniqueid:1414166626.4723 - RULES APPLY ON DESTINATION ::> 263774151555
a2billing.php,1: file:Class.A2Billing.php - line:3725 - uniqueid:1414166626.4723 - [SAVING DESTINATION FOR REDIAL: SQL: UPDATE cc_card SET redial = '263774151555'

WHERE username = '5571582427']:[result: 1]
a2billing.php,1: file:Class.RateEngine.php - line:97 - uniqueid:1414166626.4723 - [CC_asterisk_rate-engine: (1, 263774151555)]
a2billing.php,1: file:Class.RateEngine.php - line:118 - uniqueid:1414166626.4723 - [CC_asterisk_rate-engine - CALLERID : 2638644977710]
a2billing.php,1: file:Class.RateEngine.php - line:179 - uniqueid:1414166626.4723 - [rate-engine: Count Total result 1]
a2billing.php,1: file:Class.RateEngine.php - line:211 - uniqueid:1414166626.4723 - [rate-engine: MYRESULT before sort
a2billing.php,1: Array
a2billing.php,1: (
a2billing.php,1: [0] => Array

a2billing.php,1:
a2billing.php,1: file:Class.RateEngine.php - line:344 - uniqueid:1414166626.4723 - [CC_asterisk_rate-engine: Count Total result 1]
a2billing.php,1: file:Class.RateEngine.php - line:345 - uniqueid:1414166626.4723 - [CC_asterisk_rate-engine: number_trunk 1]
a2billing.php,1: file:Class.A2Billing.php - line:1041 - uniqueid:1414166626.4723 - OK - RESFINDRATE::> 1
a2billing.php,1: file:Class.RateEngine.php - line:358 - uniqueid:1414166626.4723 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT (14.88800)]
a2billing.php,1: file:Class.RateEngine.php - line:364 - uniqueid:1414166626.4723 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT: k=0 - res_calcultimeout:7444]
a2billing.php,1: file:Class.A2Billing.php - line:1054 - uniqueid:1414166626.4723 - RES_ALL_CALCULTIMEOUT ::> 1
a2billing.php,1: file:Class.A2Billing.php - line:1987 - uniqueid:1414166626.4723 - TIMEOUT::> 7444 : minutes=124 - seconds=4
a2billing.php,1: file:a2billing.php - line:560 - uniqueid:1414166626.4723 - ANSWER fct callingcard_ivr authorize:> 1
a2billing.php,1: file:Class.RateEngine.php - line:1312 - uniqueid:1414166626.4723 - app_callingcard: Dialing 'SIP/41.221.144.22/263774151555|60|L

(7444000:61000:30000)' with timeout of '7444'.
a2billing.php,1:
a2billing.php,1: file:Class.RateEngine.php - line:1330 - uniqueid:1414166626.4723 - [EXEC SetCallerID : 2638644977707]
a2billing.php,1: file:Class.RateEngine.php - line:1332 - uniqueid:1414166626.4723 - app_callingcard: CIDGROUPID='1' OUTBOUND CID SELECTED IS '2638644977707'.
a2billing.php,1: file:Class.RateEngine.php - line:1228 - uniqueid:1414166626.4723 - [TRUNK STATUS UPDATE : UPDATE cc_trunk SET inuse = inuse + 1 WHERE id_trunk = '2']
-- AGI Script Executing Application: (DIAL) Options: (SIP/41.221.144.22/263774151555,60,L(7444000:61000:30000))
> Limit Data for this call:
> timelimit = 7444000 ms (7444.000 s)
> play_warning = 61000 ms (61.000 s)
> play_to_caller = yes
> play_to_callee = no
> warning_freq = 30000 ms (30.000 s)
> start_sound =
> warning_sound = timeleft
> end_sound =
== Using SIP RTP CoS mark 5

[Oct 24 18:03:46] WARNING[32562]: chan_sip.c:5532 sip_call: uri:
-- Called SIP/41.221.144.22/263774151555
-- Got SIP response 503 "Service Unavailable" back from 41.221.144.22:5060
-- SIP/41.221.144.22-00001274 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
a2billing.php,1: file:Class.RateEngine.php - line:1341 - uniqueid:1414166626.4723 - DIAL SIP/41.221.144.22/263774151555|60|L(7444000:61000:30000)
a2billing.php,1: file:Class.RateEngine.php - line:1228 - uniqueid:1414166626.4723 - [TRUNK STATUS UPDATE : UPDATE cc_trunk SET inuse = inuse - 1 WHERE id_trunk = '2']
a2billing.php,1: file:Class.RateEngine.php - line:1501 - uniqueid:1414166626.4723 - [USEDRATECARD - FAIL =1]
-- Playing 'prepaid-dest-unreachable' (escape_digits=#) (sample_offset 0)
a2billing.php,1: file:Class.RateEngine.php - line:1038 - uniqueid:1414166626.4723 - :[sessiontime:0 - id_cc_package_offer: - package2apply:]
a2billing.php,1:
a2billing.php,1:
a2billing.php,1: file:Class.RateEngine.php - line:1114 - uniqueid:1414166626.4723 - [CC_RATE_ENGINE_UPDATESYSTEM: usedratecard K=1 - (sessiontime=0 ::

dialstatus=CONGESTION :: buycost=0 :: cost= : signe_cc_call=-: signe=+)]
a2billing.php,1: file:Class.RateEngine.php - line:1179 - uniqueid:1414166626.4723 - [CC_asterisk_stop : SQL: DONE : result=1]
a2billing.php,1: file:Class.RateEngine.php - line:1180 - uniqueid:1414166626.4723 - [CC_asterisk_stop : SQL: INSERT INTO cc_call (uniqueid, sessionid, card_id,

nasipaddress, starttime, sessiontime, real_sessiontime, calledstation, terminatecauseid, stoptime, sessionbill, id_tariffgroup, id_tariffplan, id_ratecard, id_trunk,

src, sipiax, buycost, id_card_package_offer, dnid, destination) VALUES ('1414166626.4723', 'SIP/2638644977710-00001273', '15', '', SUBDATE(CURRENT_TIMESTAMP, INTERVAL

0 SECOND) , '0', '0', '263774151555', 5, now() , '-0', NULL, NULL, NULL, '2', '2638644977710', '0', '0', NULL, '263774151555', DEFAULT)]
a2billing.php,1: file:a2billing.php - line:576 - uniqueid:1414166626.4723 - [a2billing account stop]
a2billing.php,1: file:Class.A2Billing.php - line:768 - uniqueid:1414166626.4723 - [CARD STATUS UPDATE]
a2billing.php,1: file:Class.A2Billing.php - line:777 - uniqueid:1414166626.4723 - [QUERY USING CARD UPDATE::> UPDATE cc_card SET inuse = inuse - 1, credit = credit +

0.25 WHERE username = '5571582427']
-- <SIP/2638644977710-00001273>AGI Script a2billing.php completed, returning 4
== Spawn extension (call-a2billing, 263774151555, 1) exited non-zero on 'SIP/2638644977710-00001273'
guroo*CLI>


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 Post subject: Re: outbound call failure
PostPosted: Sat Oct 25, 2014 9:35 am 
Offline

Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

A SIP trace may reveal the answer, as you are clearly making the call, the other end is rejecting it for some reason.

Joe


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 Post subject: Re: outbound call failure
PostPosted: Sat Oct 25, 2014 4:24 pm 
Offline

Joined: Fri Oct 24, 2014 3:20 pm
Posts: 4
Hi Joe

Thank you very much for your response

The main issue that i noticed is that the calls are being processed via calling card then it requests a pin, i dont want it to use calling card and ask for a pin.

Please check these logs aswell


a2billing.php,1: file:Class.RateEngine.php - line:344 - uniqueid:1414253072.4792 - [CC_asterisk_rate-engine: Count Total result 1]
a2billing.php,1: file:Class.RateEngine.php - line:345 - uniqueid:1414253072.4792 - [CC_asterisk_rate-engine: number_trunk 1]
a2billing.php,1: file:Class.A2Billing.php - line:1041 - uniqueid:1414253072.4792 - OK - RESFINDRATE::> 1
a2billing.php,1: file:Class.RateEngine.php - line:358 - uniqueid:1414253072.4792 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT (13.93500)]
a2billing.php,1: file:Class.RateEngine.php - line:364 - uniqueid:1414253072.4792 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT: k=0 - res_calcultimeout:6967]
a2billing.php,1: file:Class.A2Billing.php - line:1054 - uniqueid:1414253072.4792 - RES_ALL_CALCULTIMEOUT ::> 1
a2billing.php,1: file:Class.A2Billing.php - line:1987 - uniqueid:1414253072.4792 - TIMEOUT::> 6967 : minutes=116 - seconds=7
a2billing.php,1: file:a2billing.php - line:560 - uniqueid:1414253072.4792 - ANSWER fct callingcard_ivr authorize:> 1
a2billing.php,1: file:Class.RateEngine.php - line:1312 - uniqueid:1414253072.4792 - app_callingcard: Dialing 'SIP/41.221.144.22/26344400|60|L(6967000:61000:30000)' with timeout of '6967'.
a2billing.php,1:
a2billing.php,1: file:Class.RateEngine.php - line:1332 - uniqueid:1414253072.4792 - app_callingcard: CIDGROUPID='-1' OUTBOUND CID SELECTED IS '0'.
a2billing.php,1: file:Class.RateEngine.php - line:1228 - uniqueid:1414253072.4792 - [TRUNK STATUS UPDATE : UPDATE cc_trunk SET inuse = inuse + 1 WHERE id_trunk = '2']





a2billing.php,1: file:Class.RateEngine.php - line:1341 - uniqueid:1414253437.4794 - DIAL SIP/41.221.144.22/26344400|60|L(6967000:61000:30000)
a2billing.php,1: file:Class.RateEngine.php - line:1228 - uniqueid:1414253437.4794 - [TRUNK STATUS UPDATE : UPDATE cc_trunk SET inuse = inuse - 1 WHERE id_trunk = '2']
a2billing.php,1: file:Class.RateEngine.php - line:1501 - uniqueid:1414253437.4794 - [USEDRATECARD - FAIL =1]
-- Playing 'prepaid-dest-unreachable' (escape_digits=#) (sample_offset 0)
a2billing.php,1: file:Class.RateEngine.php - line:1038 - uniqueid:1414253437.4794 - :[sessiontime:0 - id_cc_package_offer: - package2apply:]
a2billing.php,1:
a2billing.php,1:
a2billing.php,1: file:Class.RateEngine.php - line:1114 - uniqueid:1414253437.4794 - [CC_RATE_ENGINE_UPDATESYSTEM: usedratecard K=1 - (sessiontime=0 :: dialstatus=CONGESTION :: buycost=0 :: cost= : signe_cc_call=-: signe=+)]
a2billing.php,1: file:Class.RateEngine.php - line:1179 - uniqueid:1414253437.4794 - [CC_asterisk_stop : SQL: DONE : result=1]
a2billing.php,1: file:Class.RateEngine.php - line:1180 - uniqueid:1414253437.4794 - [CC_asterisk_stop : SQL: INSERT INTO cc_call (uniqueid, sessionid, card_id, nasipaddress, starttime, sessiontime, real_sessiontime, calledstation, terminatecauseid, stoptime, sessionbill, id_tariffgroup, id_tariffplan, id_ratecard, id_trunk, src, sipiax, buycost, id_card_package_offer, dnid, destination) VALUES ('1414253437.4794', 'SIP/2638644977701-000012ba', '6', '', SUBDATE(CURRENT_TIMESTAMP, INTERVAL 0 SECOND) , '0', '0', '26344400', 5, now() , '-0', NULL, NULL, NULL, '2', '2638644977701', '0', '0', NULL, '26344400', DEFAULT)]
a2billing.php,1: file:a2billing.php - line:576 - uniqueid:1414253437.4794 - [a2billing account stop]
a2billing.php,1: file:Class.A2Billing.php - line:768 - uniqueid:1414253437.4794 - [CARD STATUS UPDATE]
a2billing.php,1: file:Class.A2Billing.php - line:777 - uniqueid:1414253437.4794 - [QUERY USING CARD UPDATE::> UPDATE cc_card SET inuse = inuse - 1, credit = credit + 0.25 WHERE username = '4646861151']
-- <SIP/2638644977701-000012ba>AGI Script a2billing.php completed, returning 4
== Spawn extension (call-a2billing, 26344400, 1) exited non-zero on 'SIP/2638644977701-000012ba'


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 Post subject: Re: outbound call failure
PostPosted: Sun Oct 26, 2014 8:36 am 
Offline

Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

That's an agi-conf setting, or a configuration of your client setting.

Ensure that the accountcode is in the SIP settings for the customer, the customer is correctly registered, and you have the appropriate agi-conf settings not to ask for a PIN, and you have use_clid set to no for VoIP traffic.

Joe


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 Post subject: Re: outbound call failure
PostPosted: Fri Jan 09, 2015 12:38 pm 
Offline

Joined: Fri Jan 09, 2015 12:08 pm
Posts: 1
Hi

It downloads correctly for me, have you tried untarring it anyway?
Joe


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