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 Post subject: SipTraffic - "Good Customer Policy"
PostPosted: Wed May 26, 2010 1:57 pm 
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Joined: Wed Apr 01, 2009 1:17 am
Posts: 12
Location: Belgium
Well, just wanted to warn all of you using SipTraffic to be careful with the follwing.
Siptraffic has only prepaid accounts (common meaning of prepaid: you paid in advance and use credit until it reaches zero; then you refill it and use it again. right? :))

What happened to us:
Siptraffic consider us as a "good" customer. whatever it means. We didn't know that and got pretty much surprised, especially the way we found it...

Our server got hacked and somebody has been using it making outbound calls via Siptraffic. Once they reached zero balance in our account at ST, Siptraffic simply didn't cut the account off but let it getting into negative balance.
Can you imagine how deep you get in a negative balance when you have a hacker without any limit.. :) The only limit is, in fact, how tough a hacker is, if he has to eat, sleep go to pee etc... :)

When we asked Siptraffic how is it possible that negative balance is allowed, the answer was "you are good customer and we let you go into minus".

So, dear colleagues, better don't be good customer with Siptraffic (with other Betamax brands is the same i guess).
Or at least check your balance every minute.
Or at least hire someone who will monitor your traffic in a realtime.

Cheers!


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