i'm trying to use support tickets between agents and admins. the agent is able to create a ticket, but after creating the ticket, they get a blank screen. after they go back, the ticket is created and the admin can see it. here is the error i am getting in the apache error logs:
Code:
[Tue Dec 01 11:18:33 2009] [error] [client 66.212.45.9] PHP Fatal error: Uncaught exception 'A2bMailException' with message 'Template Type 'modify_ticket' cannot be found into the database!' in /usr/local/src/a2billing/common/lib/Class.Mail.php:148\nStack trace:\n#0 /usr/local/src/a2billing/common/lib/support/classes/ticket.php(306): Mail->__construct('modify_ticket', NULL, 'en')\n#1 /usr/local/src/a2billing/agent/Public/A2B_ticket_view.php(41): Ticket->insertComment('This is a test....', '1', 2)\n#2 {main}\n thrown in /usr/local/src/a2billing/common/lib/Class.Mail.php on line 148, referer: http://95.32.65.7/agent/Public/A2B_ticket_view.php?id=2
do i need to upgrade my a2billing?
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