provided by Star2Billing S.L.

hello
lot of our customers are getting negative balance.
any idea on how to prevent that.
is there any possibility to reset customer account to 0.00 (zero)
once they have a negative balance
thanks in advance

Negative balance can occur when you allow concurrent calls. Dial balance reservation in the agi-conf can help negate this effect

Joe

What values does "Dial balance reservation" field take? 0.25 appears to be default, what this value is.
If I change it to 1 what effect does it have? On the same lines, can it have negative value?

Every time a call is launched, it takes that value off the balance, and puts it back again at the end of the call.

It's a way of stopping multiple concurrent calls running you into negative balance.

Joe

OK....that really doesn't help me....I am trying to set a DID as a residential phone.
There is a monthly charge on this DID(say 20.00 per month). This account is set as pre-paid (dont know
if this is right).

Initially when the account / DID is configured, the balance shows as -20.00.
User has a dial tone but inbound and outbound doesn't work

User pays hist 20.00 per month payment and then balance becomes zero (0.00)

Inbound / outbound still doesn't work.

I am realizing that the user will be able to make calls or receive calls only when
the balance is above 0.00 (positive). This resembles CALLING CARD implementation.

I just cannot make it to work for residential purpose where balance will either be zero
or negative (and never positive).

Also, when the balance is negative, I am not sure if proper invoices are generated...

Any help/comments/suggestions on this?
Any workaround on it?

Hi

If you want to postpay, set his credit limit.

Joe

No, "postpay" is not solution because it involves setting a "limit". I do not want to set any limit, "Residential Phone" comes with a "limit"? Doesn't
sound very good. PSTN companies and Residential VOIP companies around the world (at least the one I have seen) do not set any such limit on
Residential Lines.

What is your definition of "Residential Phone"? Your website says you support Residential Phone

===>VoIP residential services – Customers can be issued with a softphone or hard phone and be billed for calls made via Voice over IP. <====

Is this what you mean by "Residential Service" ?

The general understanding of Residential Phone (or any SERVICE, like Credit Card, except pre-paid services line Bank Debit Cards / Phone Calling Card etc)
service is the balance for the customer is always negative or zero (unless customer pays extra)....am I missing something here?

On the same line, I was expecting your software to function, but doesn't appear to be the case......

Your thoughts?

The biggest issue I see here is once the balance goes to zero or negative, the customer's phone stop working.
This IMPLEMENTATION is good if I am selling CALLINGS CARDS. For RESIDENTIAL PHONE, I see balance to remain
either zero or negative.

Does your software can be made to work in such scenario? I have tried to configure agi properties in many permutations,
still not able to permit a user to inbound/outbound when his balance is either zero or negative.

Any help on how-to to fix it?

This is the bottle neck for us at the moment

BINGO....setting the DID to "postpay" and adding credit linit just works fine....
lesson : try first....

I did not tried this first and even after your suggestions...

OK...I move forward from here...

In the A2billing ADMIN under "Customer - Add Search", I can see the "BA" going negative as the
user calls, and the amount it shows the charges what customer has incurred while calling.

My understanding now is if I use "Export cvs" option I can capture this data in a cvs file which
I can use for billing purpose.

This is great...

Will keep you updated once I get it work

Thanks