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 Post subject: Imported Customers... Unable to Edit!!
PostPosted: Mon Aug 24, 2009 11:07 pm 
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Joined: Mon Apr 14, 2008 8:37 pm
Posts: 356
Location: Canada
hi all!

i've recently switched over to a2b 1..4 and so far have imported all my customers. but when i go in to make a change to the customer, i get the error "Insert the account number - (number format)" and it doesn't take my changes! also, when i try to edit the account number field, i am unable to since the field is greyed out (just like the balance field). this is really frustrating! does anyone know of how i can get rid of this problem and be able to edit my customers freely?

thanks and awaiting your reply!


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 Post subject: Re: Imported Customers... Unable to Edit!!
PostPosted: Tue Aug 25, 2009 5:40 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

I'm not sure what has happened with your import without seeing a sample, but in respect of the number and the balance being greyed out, and you are unable to edit them, this is by design.

Changing the account number would be usually a bad idea as other records link to it.

changing the balance from the GUI is a security risk when you have staff working for you, and also to leave an audit trail of refills.

Joe


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 Post subject: Re: Imported Customers... Unable to Edit!!
PostPosted: Tue Aug 25, 2009 3:16 pm 
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Joined: Mon Apr 14, 2008 8:37 pm
Posts: 356
Location: Canada
hi joe, thanks for the reply! concerning the balance being greyed out, i totally understand. we were having issues with agents editing the balances of customers. in regards to the importing of customers,somehow it resolved itself :oops: , but to hijack my own thread, after having this issue, when i edit the customer (add caller id for example), the link to the customers interface disappears... i know that come issues occur with not having php 5.2 installed with the new version of a2b, could this be affecting that? thanks in advance!


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 Post subject: Re: Imported Customers... Unable to Edit!!
PostPosted: Tue Aug 25, 2009 6:20 pm 
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Joined: Sun Mar 12, 2006 2:49 pm
Posts: 954
Location: Barcelona
Hi
,
if you dont respect the requirements, there is no way we could help you to solve your issues.
You will certainly have few unexpected behaviors and features not working.

Cheers,
/Areski


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