Cant add rates or customer

mobzone · **Joined:** Thu Nov 30, 2006 2:04 am **Posts:** 40

Hi

I have tried installing a2billing 1.4.1 and upgraded to 1.4.2 numerous times but having a problem adding rates and customers. get the message that the rates have been added and the customers added however the message is in red and the rates and customers are not inserted. Adding a call plan,providers,trunks etc work fine.

Is there possibly something wrong with the php code?

RFantry · **Joined:** Tue Oct 20, 2009 3:01 am **Posts:** 8

If you look inside your database, does what you have added exists?

mobzone · **Joined:** Thu Nov 30, 2006 2:04 am **Posts:** 40

There is nothing being addedd to the database. have checked under custoemrs and rates.

Not too sure waht could be casuing it.Any ideas

Thanks

RFantry · **Joined:** Tue Oct 20, 2009 3:01 am **Posts:** 8

Check your php error's. If your using CentOS and havent changed any php options then the log should be under /var/log/ and open up the "messages" file in vi or nano and look for any errors.

FreshConnexions · **Joined:** Mon Oct 19, 2009 1:30 pm **Posts:** 5

I have the same problem using Version 1.4.2.1 No errors logged in the messages file. Any other suggestions welcome

Edit: having re read the post my problem is slightly different.
I get the error message: Your new Card hasn't been inserted.
Strangely though it does generate sip/iax settings as would be expected if card was generated.

Apologies for posting incorrectly

Thanks

efaf · **Joined:** Tue Oct 27, 2009 4:36 pm **Posts:** 2

maeby my post can help you
viewtopic.php?p=25448#p25448

mobzone · **Joined:** Thu Nov 30, 2006 2:04 am **Posts:** 40

Well, tried the links and nothing seems to work..also tries regranting all privaleges to a2billing user

Any other ideas

brnbxtr · **Joined:** Wed Oct 28, 2009 3:52 pm **Posts:** 5

Hi All,

A2Billing 1.4.1 on asterisk 1.4 / centos 5.4. with Elastix 1.5.2-2.3 and FreePBX 2.5.1.0 I an having the following problems.

1. Generate customers is not working and
2. Adding single customer not working.
3. Rates cannot be added

1. when generating customer nothing happen.. it loads but no customer/card were created

2. Creating single customer.... error message (INSERT NEW Card - Your new Card hasn't been inserted.)
and no customer/card was created..

3. Adding Rate not working...... error message (INSERT NEW Rates - Your new Rates hasn't been inserted.)

Any solutions for the above issues wuold be greatly appreciated?

tahiralmas · **Joined:** Sat Dec 19, 2009 2:28 pm **Posts:** 1

I have CentOS 5.4 , Elastix 1.6-13 , Mysql 5.0.77 and A2billign 1.4.4.1 installed and faced same issue as other reported

Generate customer were not working
Adding single customer was not working and giving following error

Your new Card hasn't been inserted

Adding rates not working and giving following error

Your new Rates hasn't been inserted

as I have mysql version mysql 5.0.77 , I run following commond

bash# mysql_upgrade -u root -p
bash# mysql -u root -p
mysql> grant all privileges on mya2billing.* to 'a2billinguser'@'localhost' identified by 'a2billing';
mysql> flush privileges;

for older version of mysql below 5.0.19 use mysql_fix_privilege_tables instead of mysql_upgrade

And it worked for me , please change your settings accordingly

Cheers
Tahir Almas
ICT Innovations

provided by Star2Billing S.L.

Cant add rates or customer

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