Joined: Thu Mar 27, 2008 11:37 am Posts: 111
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we are looking for a way for our Agents to recharge our customers’ accounts > in person without using a computer. > > Here’s how the new Retail Store Agent Recharge Feature should Work: > > 1. Customer goes to a retail location to recharge their pinless > calling card account. > > 2. The agent will dial an access number from their phone and enter > their agent ID followed by the # key. > > 3. The agent will then enter the number and dollar amount they want > to recharge followed by the # key. > > 4. The agent can also use the IVR menu to listen to their balance. > That is the hottest feature in the market now
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