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 Post subject: Customer Balance Issue
PostPosted: Wed Mar 13, 2013 1:05 pm 
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Joined: Wed Mar 13, 2013 1:01 pm
Posts: 3
Hello everybody, I have a problem with my a2billing installation which I am trying to use as SIP trunking plateform.. My customers which are in majority call centers use predictive/power dialing for their outbound camapaign. My problem up to now is “balance unstability”.

I mean that customer’s balance take some random values each time the home page is refreshed!! The same problem occurs when i refresh the "customers" page in admin section..

The balance takes “stable” and reasonnable value only when there is no trafic over the trunk.

I don’t know whether it has some thing to do with installation process or database access..

Any indication plz?


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 Post subject: Re: Customer Balance Issue
PostPosted: Thu Mar 14, 2013 7:27 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

Dial balance reservation could be the issue here. It removes some balance when a call is made, and returns it at the end of the call. This is to help alleviate negative balance.

Joe


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 Post subject: Re: Customer Balance Issue
PostPosted: Thu Mar 14, 2013 4:28 pm 
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Joined: Wed Mar 13, 2013 1:01 pm
Posts: 3
It seems to be the right solution! Thank you very much for yr help


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