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Predictive Dialer


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 Post subject: Disable voice prompts for postpaid customers
PostPosted: Wed Jan 13, 2016 1:05 am 
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Joined: Thu Oct 23, 2008 8:49 am
Posts: 19
Hello guys
I need disable voice prompts ONLY for postpaid customers (you have ...dolars, etc..)
How can i do that ?
thank you


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 Post subject: Re: Disable voice prompts for postpaid customers
PostPosted: Tue Jan 26, 2016 5:36 pm 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4064
Hi

The call in progress is controlled by the AGI-Conf, adjust it to suit your needs.

Joe


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 Post subject: Re: Disable voice prompts for postpaid customers
PostPosted: Wed Jan 27, 2016 9:25 am 
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Joined: Fri Apr 10, 2015 7:59 pm
Posts: 1
Joe, in my system i have 2 type of customers : prepaid and postpaid
So I need disable voice prompts ONLY for postpaid customers
How distinguish customers from AGI conf ?


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 Post subject: Re: Disable voice prompts for postpaid customers
PostPosted: Wed Jan 27, 2016 9:59 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4064
Hi

If they have different access numbers, then you can point them to different contexts calling different AGI-Confs

If they are VoIP customers, you can put each customer type into a different context in the sip credentials.

If they are calling card customers and they use the same access number, you'd have to do a quick database lookup in dialplan to determine which AGI-Conf to send them to.

Joe


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