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 Post subject: Customers suddenly getting "returning 4" message.
PostPosted: Mon Jul 18, 2016 5:13 pm 
Offline

Joined: Thu Jun 05, 2008 5:35 pm
Posts: 37
Hi everyone.

Just this past Friday, we started getting complaints that our customers couldn't dial long distance. Incoming calls that go through A2Billing work, local (free) outbound calls that don't go through A2Billing work, but I can neither use the A2billing long distance simulator, nor can anyone dial out.

When I set A2Billing's verbosity and debug level to 4, I get the following (sensitive information redacted):

-- Executing [[email protected]:1] NoOp("SIP/XXXXXXXXXA-000004da", "Callerid: 250NXXXXXX Customer Name") in new stack
-- Executing [[email protected]:2] NoOp("SIP/XXXXXXXXXA-000004da", "CIDBlock: """) in new stack
-- Executing [[email protected]:3] Set("SIP/XXXXXXXXXA-000004da", "DYNAMIC_FEATURES=nway-start") in new stack
[Jul 18 09:52:19] WARNING[5014]: ast_expr2.fl:468 ast_yyerror: ast_yyerror(): syntax error: syntax error, unexpected '=', expecting $end; Input:
= "1"
^
[Jul 18 09:52:19] WARNING[5014]: ast_expr2.fl:472 ast_yyerror: If you have questions, please refer to https://wiki.asterisk.org/wiki/display/ ... +Variables
-- Executing [[email protected]:4] GosubIf("SIP/XXXXXXXXXA-000004da", "?blockcid,s,2") in new stack
-- Executing [[email protected]:5] Set("SIP/XXXXXXXXXA-000004da", "CDR(userfield)=207.81.148.91") in new stack
-- Executing [[email protected]:6] Goto("SIP/XXXXXXXXXA-000004da", "a2billing,1604NXXXXXX,1") in new stack
-- Goto (a2billing,1604NXXXXXX,1)
-- Executing [[email protected]:1] Set("SIP/XXXXXXXXXA-000004da", "A2BACCOUNTCODE=XXXXXXXXX") in new stack
-- Executing [[email protected]:2] MYSQL("SIP/XXXXXXXXXA-000004da", "Connect CONNID localhost a2billinguser Pdj2sjhah# mya2billing2") in new stack
-- Executing [[email protected]:3] MYSQL("SIP/XXXXXXXXXA-000004da", "Query RESULTID 1 SELECT `max_concurrent` FROM `cc_card` WHERE `username` = 'XXXXXXXXX'") in new stack
-- Executing [[email protected]:4] GotoIf("SIP/XXXXXXXXXA-000004da", "0?lbl_a2billing_0:") in new stack
-- Executing [[email protected]:5] MYSQL("SIP/XXXXXXXXXA-000004da", "Fetch vdp_tmp 2 MAXCHANNELS") in new stack
-- Executing [[email protected]:6] GotoIf("SIP/XXXXXXXXXA-000004da", "0?lbl_a2billing_0:") in new stack
-- Executing [[email protected]:7] NoOp("SIP/XXXXXXXXXA-000004da", "Maximum Channels Allowed = 1") in new stack
-- Executing [[email protected]:8] NoOp("SIP/XXXXXXXXXA-000004da", "Channels in use = 0") in new stack
-- Executing [[email protected]:9] Set("SIP/XXXXXXXXXA-000004da", "CURRENTCHANNELS=0") in new stack
-- Executing [[email protected]:10] Set("SIP/XXXXXXXXXA-000004da", "REMAININGCHANNELS=1.000000") in new stack
-- Executing [[email protected]:11] NoOp("SIP/XXXXXXXXXA-000004da", "Remaining channels available = 1.000000") in new stack
-- Executing [[email protected]:12] Set("SIP/XXXXXXXXXA-000004da", "GROUP(OUT)=XXXXXXXXX") in new stack
-- Executing [[email protected]:13] GotoIf("SIP/XXXXXXXXXA-000004da", "1?:lbl_a2billing_1") in new stack
-- Executing [[email protected]:14] NoOp("SIP/XXXXXXXXXA-000004da", "Call Allowed as channels available") in new stack
-- Executing [[email protected]:15] MYSQL("SIP/XXXXXXXXXA-000004da", "Clear 2") in new stack
-- Executing [[email protected]:16] MYSQL("SIP/XXXXXXXXXA-000004da", "Disconnect 1") in new stack
-- Executing [[email protected]:17] AGI("SIP/XXXXXXXXXA-000004da", "a2billing.php,1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/a2billing.php
a2billing.php,1: file:Class.A2Billing.php - line:586 - uniqueid: - A2Billing AGI internal configuration:
a2billing.php,1: file:Class.A2Billing.php - line:587 - uniqueid: - Array
a2billing.php,1: (
a2billing.php,1: [description] => agi-config
a2billing.php,1: [asterisk_version] => 1_8
a2billing.php,1: [answer_call] => 0
a2billing.php,1: [play_audio] => 0
a2billing.php,1: [say_goodbye] => 0
a2billing.php,1: [play_menulanguage] => 0
a2billing.php,1: [force_language] =>
a2billing.php,1: [intro_prompt] =>
a2billing.php,1: [min_credit_2call] => 0
a2billing.php,1: [min_duration_2bill] => 0
a2billing.php,1: [notenoughcredit_cardnumber] => 0
a2billing.php,1: [notenoughcredit_assign_newcardnumber_cid] => 0
a2billing.php,1: [use_dnid] => 1
a2billing.php,1: [no_auth_dnid] => Array
a2billing.php,1: (
a2billing.php,1: [0] => 2400
a2billing.php,1: [1] => 2300
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [number_try] => 1
a2billing.php,1: [force_callplan_id] =>
a2billing.php,1: [say_balance_after_auth] => 1
a2billing.php,1: [say_balance_after_call] => 0
a2billing.php,1: [say_rateinitial] => 0
a2billing.php,1: [say_timetocall] => 1
a2billing.php,1: [auto_setcallerid] => 1
a2billing.php,1: [force_callerid] =>
a2billing.php,1: [cid_sanitize] => 0
a2billing.php,1: [cid_enable] => 0
a2billing.php,1: [cid_askpincode_ifnot_callerid] => 1
a2billing.php,1: [failover_lc_prefix] => 0
a2billing.php,1: [cid_auto_assign_card_to_cid] => 1
a2billing.php,1: [callerid_authentication_over_cardnumber] => 0
a2billing.php,1: [sip_iax_friends] => 0
a2billing.php,1: [sip_iax_pstn_direct_call_prefix] => 555
a2billing.php,1: [sip_iax_pstn_direct_call] => 0
a2billing.php,1: [ivr_voucher] => 0
a2billing.php,1: [ivr_voucher_prefix] => 8
a2billing.php,1: [jump_voucher_if_min_credit] => 0
a2billing.php,1: [dialcommand_param] => |60|HR
a2billing.php,1: [dialcommand_param_sipiax_friend] => |35|Hit
a2billing.php,1: [switchdialcommand] => 0
a2billing.php,1: [failover_recursive_limit] => 2
a2billing.php,1: [maxtime_tocall_negatif_free_route] => 5400
a2billing.php,1: [send_reminder] => 0
a2billing.php,1: [record_call] => 0
a2billing.php,1: [monitor_formatfile] => gsm
a2billing.php,1: [agi_force_currency] =>
a2billing.php,1: [currency_association] => Array
a2billing.php,1: (
a2billing.php,1: [0] => usd:dollars
a2billing.php,1: [1] => mxn:pesos
a2billing.php,1: [2] => eur:euros
a2billing.php,1: [3] => all:credit
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [file_conf_enter_destination] => prepaid-enter-dest
a2billing.php,1: [callback_bill_1stleg_ifcall_notconnected] => 1
a2billing.php,1: [international_prefixes] => Array
a2billing.php,1: (
a2billing.php,1: [0] => 011
a2billing.php,1: [1] => 00
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [extracharge_did] => Array
a2billing.php,1: (
a2billing.php,1: [0] => 1800
a2billing.php,1: [1] => 1900
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [extracharge_fee] => Array
a2billing.php,1: (
a2billing.php,1: [0] => 0
a2billing.php,1: [1] => 0
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [extracharge_buyfee] => Array
a2billing.php,1: (
a2billing.php,1: [0] => 0
a2billing.php,1: [1] => 0
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [maxtime_tounlimited_calls] => 5400
a2billing.php,1: [maxtime_tofree_calls] => 5400
a2billing.php,1: [callplan_deck_minute_threshold] =>
a2billing.php,1: [conf_order_menulang] => en:fr:es
a2billing.php,1: [disable_announcement_seconds] => 0
a2billing.php,1: [verbosity_level] => 4
a2billing.php,1: [logging_level] => 4
a2billing.php,1: [dial_balance_reservation] => 0
a2billing.php,1: [callerid_update] => 0
a2billing.php,1: [local_dialing_addcountryprefix] => 0
a2billing.php,1: [dialcommand_param_call_2did] => |35|Hit
a2billing.php,1: [max_call_call_2_did] => 3600
a2billing.php,1: [cid_auto_create_card] => 0
a2billing.php,1: [cid_auto_create_card_len] => 10
a2billing.php,1: [cid_auto_create_card_typepaid] => POSTPAID
a2billing.php,1: [cid_auto_create_card_credit] => 0
a2billing.php,1: [cid_auto_create_card_credit_limit] => 100
a2billing.php,1: [cid_auto_create_card_tariffgroup] => 1
a2billing.php,1: [busy_timeout] => 30
a2billing.php,1: [callback_reduce_balance] => 1
a2billing.php,1: [ivr_enable_locking_option] => 0
a2billing.php,1: [ivr_enable_account_information] => 0
a2billing.php,1: [ivr_enable_ivr_speeddial] => 0
a2billing.php,1: [callback_beep_to_enter_destination] => 0
a2billing.php,1: [cid_prompt_callback_confirm_phonenumber] => 0
a2billing.php,1: [lcr_mode] => 0
a2billing.php,1: [currency_cents_association] => Array
a2billing.php,1: (
a2billing.php,1: [0] => usd:prepaid-cents
a2billing.php,1: [1] => eur:prepaid-cents
a2billing.php,1: [2] => gbp:prepaid-pence
a2billing.php,1: [3] => all:credit
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [logger_enable] => 1
a2billing.php,1: [log_file] => /var/log/a2billing/a2billing.log
a2billing.php,1: [dialcommand_param_call_2did ] => |30|HL(3600000:61000:30000)
a2billing.php,1: [currency_association_internal] => Array
a2billing.php,1: (
a2billing.php,1: [usd] => dollars
a2billing.php,1: [mxn] => pesos
a2billing.php,1: [eur] => euros
a2billing.php,1: [all] => credit
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [currency_cents_association_internal] => Array
a2billing.php,1: (
a2billing.php,1: [usd] => prepaid-cents
a2billing.php,1: [eur] => prepaid-cents
a2billing.php,1: [gbp] => prepaid-pence
a2billing.php,1: [all] => credit
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: [file_conf_enter_menulang] => prepaid-menulang
a2billing.php,1: [ivr_voucher_prefixe] => 8
a2billing.php,1: [cheat_on_announcement_time] => 0
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: file:a2billing.php - line:117 - uniqueid: - IDCONFIG : 1
a2billing.php,1: file:a2billing.php - line:118 - uniqueid: - MODE : standard
a2billing.php,1: file:a2billing.php - line:130 - uniqueid: - AGI Request:
a2billing.php,1: Array
a2billing.php,1: (
a2billing.php,1: [agi_request] => a2billing.php
a2billing.php,1: [agi_channel] => SIP/XXXXXXXXXA-000004da
a2billing.php,1: [agi_language] => en
a2billing.php,1: [agi_type] => SIP
a2billing.php,1: [agi_uniqueid] => 1468860739.1399
a2billing.php,1: [agi_version] => 1.8.32.3
a2billing.php,1: [agi_callerid] => 250NXXXXXX
a2billing.php,1: [agi_calleridname] => Customer Name
a2billing.php,1: [agi_callingpres] => 0
a2billing.php,1: [agi_callingani2] => 0
a2billing.php,1: [agi_callington] => 0
a2billing.php,1: [agi_callingtns] => 0
a2billing.php,1: [agi_dnid] => 1604NXXXXXX
a2billing.php,1: [agi_rdnis] => unknown
a2billing.php,1: [agi_context] => a2billing
a2billing.php,1: [agi_extension] => 1604NXXXXXX
a2billing.php,1: [agi_priority] => 17
a2billing.php,1: [agi_enhanced] => 0.0
a2billing.php,1: [agi_accountcode] => XXXXXXXXX
a2billing.php,1: [agi_threadid] => -1296041152
a2billing.php,1: [agi_arg_1] => 1
a2billing.php,1: )
a2billing.php,1:
a2billing.php,1: file:a2billing.php - line:131 - uniqueid: - [INFO : A2Billing - v2.0.14]
a2billing.php,1: file:Class.A2Billing.php - line:736 - uniqueid:1468860739.1399 - get_agi_request_parameter = 250NXXXXXX ; SIP/XXXXXXXXXA-000004da ; 1468860739.1399 ; XXXXXXXXX ; 1604NXXXXXX
a2billing.php,1: file:a2billing.php - line:169 - uniqueid:1468860739.1399 - [NO ANSWER CALL]
a2billing.php,1: file:Class.A2Billing.php - line:2887 - uniqueid:1468860739.1399 - - Account code ::> XXXXXXXXX
a2billing.php,1: file:Class.A2Billing.php - line:2904 - uniqueid:1468860739.1399 - - Retrieve account info SQL ::> SELECT credit, tariff, activated, inuse, simultaccess, typepaid, creditlimit, language, removeinterprefix, redial, enableexpire, UNIX_TIMESTAMP(expirationdate), expiredays, nbused, UNIX_TIMESTAMP(firstusedate), UNIX_TIMESTAMP(cc_card.creationdate), cc_card.currency, cc_card.lastname, cc_card.firstname, cc_card.email, cc_card.uipass, cc_card.id_campaign, cc_card.id, useralias, status, voicemail_permitted, voicemail_activated, cc_card.restriction, cc_country.countryprefix FROM cc_card LEFT JOIN cc_tariffgroup ON tariff = cc_tariffgroup.id LEFT JOIN cc_country ON cc_card.country = cc_country.countrycode WHERE username = 'XXXXXXXXX'
a2billing.php,1: file:Class.A2Billing.php - line:2973 - uniqueid:1468860739.1399 - [SET CHANNEL(language) en]
a2billing.php,1: file:Class.A2Billing.php - line:2977 - uniqueid:1468860739.1399 - [credit=100 :: tariff=2 :: status=1 :: isused=0 :: simultaccess=1 :: typepaid=1 :: creditlimit=100 :: language=en]
a2billing.php,1: file:Class.A2Billing.php - line:768 - uniqueid:1468860739.1399 - [CARD STATUS UPDATE]
a2billing.php,1: file:Class.A2Billing.php - line:777 - uniqueid:1468860739.1399 - [QUERY USING CARD UPDATE::> UPDATE cc_card SET inuse = inuse + 1, credit = credit - 0 WHERE username = 'XXXXXXXXX']
a2billing.php,1: file:Class.A2Billing.php - line:3266 - uniqueid:1468860739.1399 - [A2Billing] SAY BALANCE : 100
a2billing.php,1:
a2billing.php,1: file:Class.A2Billing.php - line:2061 - uniqueid:1468860739.1399 - [CURRENCY : CAD]
a2billing.php,1: file:Class.A2Billing.php - line:2071 - uniqueid:1468860739.1399 - [BEFORE: 100 SPRINTF : 100.00]
a2billing.php,1: file:a2billing.php - line:181 - uniqueid:1468860739.1399 - [TRY : callingcard_ivr_authenticate]
a2billing.php,1: file:Class.A2Billing.php - line:2544 - uniqueid:1468860739.1399 - [AUTO SetCallerID]
a2billing.php,1: file:Class.A2Billing.php - line:2561 - uniqueid:1468860739.1399 - [REQUESTED SetCallerID : 250NXXXXXX]
a2billing.php,1: file:Class.A2Billing.php - line:2574 - uniqueid:1468860739.1399 - [EXEC SetCallerID : 250NXXXXXX]
a2billing.php,1: file:a2billing.php - line:194 - uniqueid:1468860739.1399 - [CHANNEL STATUS : 4 = Line is ringing]
a2billing.php,1: [CREDIT : 100][CREDIT MIN_CREDIT_2CALL : 0]
a2billing.php,1: file:a2billing.php - line:382 - uniqueid:1468860739.1399 - TARIFF ID->2
a2billing.php,1: file:Class.A2Billing.php - line:827 - uniqueid:1468860739.1399 - use_dnid:1 && (!in_array:) && len_dnid:(11 || len_exten:11 ) && (try_num:0)
a2billing.php,1: file:Class.A2Billing.php - line:836 - uniqueid:1468860739.1399 - [USE_DNID DESTINATION ::> 1604NXXXXXX]
a2billing.php,1: file:Class.A2Billing.php - line:902 - uniqueid:1468860739.1399 - [CALL 2 DID]
a2billing.php,1: file:Class.A2Billing.php - line:911 - uniqueid:1468860739.1399 - SELECT cc_did.id, iduser FROM cc_did, cc_card WHERE cc_card.status=1 and cc_card.id = iduser and cc_did.activated = 1 and did = '1604NXXXXXX' AND cc_did.startingdate<= CURRENT_TIMESTAMP AND (cc_did.expirationdate > CURRENT_TIMESTAMP OR cc_did.expirationdate IS NULL OR cc_did.expirationdate = '0000-00-00 00:00:00')
a2billing.php,1: file:Class.A2Billing.php - line:917 - uniqueid:1468860739.1399 - DESTINATION ::> 1604NXXXXXX
a2billing.php,1: file:Class.A2Billing.php - line:924 - uniqueid:1468860739.1399 - RULES APPLY ON DESTINATION ::> 1604NXXXXXX
a2billing.php,1: file:Class.A2Billing.php - line:3728 - uniqueid:1468860739.1399 - [SAVING DESTINATION FOR REDIAL: SQL: UPDATE cc_card SET redial = '1604NXXXXXX' WHERE username = 'XXXXXXXXX']:[result: 1]
a2billing.php,1: file:Class.RateEngine.php - line:97 - uniqueid:1468860739.1399 - [CC_asterisk_rate-engine: (2, 1604NXXXXXX)]
a2billing.php,1: file:Class.RateEngine.php - line:118 - uniqueid:1468860739.1399 - [CC_asterisk_rate-engine - CALLERID : 250NXXXXXX]
a2billing.php,1: file:Class.RateEngine.php - line:179 - uniqueid:1468860739.1399 - [rate-engine: Count Total result 1]
a2billing.php,1: file:Class.RateEngine.php - line:344 - uniqueid:1468860739.1399 - [CC_asterisk_rate-engine: Count Total result 0]
a2billing.php,1: file:Class.RateEngine.php - line:345 - uniqueid:1468860739.1399 - [CC_asterisk_rate-engine: number_trunk 0]
a2billing.php,1: file:Class.A2Billing.php - line:1041 - uniqueid:1468860739.1399 - OK - RESFINDRATE::> 1
a2billing.php,1: file:Class.RateEngine.php - line:358 - uniqueid:1468860739.1399 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT (100)]
a2billing.php,1: file:Class.A2Billing.php - line:1054 - uniqueid:1468860739.1399 - RES_ALL_CALCULTIMEOUT ::>
a2billing.php,1: file:a2billing.php - line:560 - uniqueid:1468860739.1399 - ANSWER fct callingcard_ivr authorize:> -1
a2billing.php,1: file:Class.A2Billing.php - line:768 - uniqueid:1468860739.1399 - [CARD STATUS UPDATE]
a2billing.php,1: file:Class.A2Billing.php - line:777 - uniqueid:1468860739.1399 - [QUERY USING CARD UPDATE::> UPDATE cc_card SET inuse = inuse - 1, credit = credit + 0 WHERE username = 'XXXXXXXXX']
-- <SIP/XXXXXXXXXA-000004da>AGI Script a2billing.php completed, returning 4
== Spawn extension (a2billing, 1604NXXXXXX, 17) exited non-zero on 'SIP/XXXXXXXXXA-000004da'

Also, this is an important result from our database for this call:

Code:
mysql> SELECT credit, tariff, activated, inuse, simultaccess, typepaid, creditlimit, language, removeinterprefix,  redial, enableexpire, UNIX_TIMESTAMP(expirationdate), expiredays, nbused, UNIX_TIMESTAMP(firstusedate),  UNIX_TIMESTAMP(cc_card.creationdate), cc_card.currency, cc_card.lastname, cc_card.firstname, cc_card.email,  cc_card.uipass, cc_card.id_campaign, cc_card.id, useralias, status, voicemail_permitted, voicemail_activated,  cc_card.restriction, cc_country.countryprefix  FROM cc_card  LEFT JOIN cc_tariffgroup ON tariff = cc_tariffgroup.id  LEFT JOIN cc_country ON cc_card.country = cc_country.countrycode  WHERE username = '1552578646'\G
*************************** 1. row ***************************
                              credit: 0.00000
                              tariff: 2
                           activated: f
                               inuse: 0
                        simultaccess: 1
                            typepaid: 1
                         creditlimit: 100
                            language: en
                   removeinterprefix: 0
                              redial: 1604XXXXXXX
                        enableexpire: 0
      UNIX_TIMESTAMP(expirationdate): 1777481968
                          expiredays: 0
                              nbused: 214
        UNIX_TIMESTAMP(firstusedate): 1462396979
UNIX_TIMESTAMP(cc_card.creationdate): 1461949448
                            currency: CAD
                            lastname: User
                           firstname: Name
                               email:
                              uipass: 86273p9rb7jf2bex9sfi
                         id_campaign: -1
                                  id: 4724
                           useralias: 989103469510104
                              status: 0
                 voicemail_permitted: 0
                 voicemail_activated: 1
                         restriction: 0
                       countryprefix: 1


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 Profile  
 
 Post subject: Re: Customers suddenly getting "returning 4" message.
PostPosted: Mon Jul 18, 2016 5:53 pm 
Offline

Joined: Thu Jun 05, 2008 5:35 pm
Posts: 37
This appears to have something to do with the calculation that determines if a call can be made with the remaining credit on a postpaid card. In the example above, I see this output:

Code:
a2billing.php,1: file:Class.A2Billing.php - line:1041 - uniqueid:1468860739.1399 - OK - RESFINDRATE::> 1
a2billing.php,1: file:Class.RateEngine.php - line:358 - uniqueid:1468860739.1399 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT (100)]
a2billing.php,1: file:Class.A2Billing.php - line:1054 - uniqueid:1468860739.1399 - RES_ALL_CALCULTIMEOUT ::>


While in a call that actually works, I see this:

Code:
a2billing.php,1: file:Class.A2Billing.php - line:1041 - uniqueid:1468863044.1899 - OK - RESFINDRATE::> 1
a2billing.php,1: file:Class.RateEngine.php - line:358 - uniqueid:1468863044.1899 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT (193.0776)]
a2billing.php,1: file:Class.RateEngine.php - line:364 - uniqueid:1468863044.1899 - [CC_RATE_ENGINE_ALL_CALCULTIMEOUT: k=0 - res_calcultimeout:482694]
a2billing.php,1: file:Class.A2Billing.php - line:1054 - uniqueid:1468863044.1899 - RES_ALL_CALCULTIMEOUT ::> 1


Both accounts have a balance owing less than the maximum balance allowed. In the case of the customer that doesn't work, their balance is currently 0. Both accounts are set to postpaid account types.


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Predictive Dialer


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