provided by Star2Billing S.L.

Im using 1.6 (Hickory) version.
I want to manually charge the monthly DIDs, and Im doing this in the menu:
"Billing" - > "Charges"

Then, I create a new charge in "Add a Charge" and choose the card number and the ammount.
But when I complete the charge, the customer Balance doesnt get subtracted.... why is that?

Also, where can I configure the "charge types"?

Thanks
Regards
Joao

Hi

DID are usually set up with their own charges, and then when you add the first destination, the customer is charged for the first month, and on the monthly anniversary thereafter.

Joe

Hi Joe,

What do you mean by the above?

If you go to Charges > Add Charge and then add an "Extra Charge" should it reduce the account balance immediately?

I needed to correct a DID charge the other day because of the account not having enough funds when the system tried to deduct for the DID. After the account was topped up, I tried the way I just mentioned above but it did not work.

I ended up going to Customer > Make Payment to this Card and putting a negative value for the "PAYMENT AMOUNT", checking "CREATE ASSOCIATE REFILL" and selecting "Extra Fee" from the pull down list. That procedure reduce the balance to the correct value.

Kind Regards,

Les

This Extra charges thing still doesn't work in A2B 1.7.0

I have to do the same as LFCII

Thanks,
Sukasem

The same problem still exist in A2B 1.7.1 also.

I still have problem with "extra charge" in 2.0.8. When I add a charge, it is not reducing the balance.