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 Post subject: COMPANY NAME Not updated from mailing config
PostPosted: Mon Apr 05, 2010 3:34 am 
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Joined: Wed Aug 22, 2007 4:36 am
Posts: 97
Hi,
I'm deeply testing A2B 1.6 and I found some strange behaviuor on mailing system, specificly on support tickets.
When a new ticket is created, system send email to the customer with details and in "field" appear what yo set up on mail templates, I mean the name of my company.
But, when ticket is updated with new comments, system send email with details, but in "from" field appear "COMPANY NAME" indeed the real name of my company I seted up on mail templates. Also, I config COMPANY NAME on billing config, but tickets uodates still appear from "COMPANY NAME".
Any Idea how to change this?
thks for your support.


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 Post subject: Re: COMPANY NAME Not updated from mailing config
PostPosted: Mon Apr 05, 2010 9:05 am 
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Joined: Mon Dec 07, 2009 10:09 am
Posts: 62
Location: Assiut, Egypt
Hola,
really i neet to ask how can i set my mail server :D


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 Post subject: Re: COMPANY NAME Not updated from mailing config
PostPosted: Mon Apr 05, 2010 3:44 pm 
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Joined: Sun Mar 12, 2006 2:49 pm
Posts: 954
Location: Barcelona
There is no tag Company name in the mail template but there is a FROM NAME.
I just reviewed and it works as expected.

you have to edit template for modify_ticket

Yours,
/Areski


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 Post subject: Re: COMPANY NAME Not updated from mailing config
PostPosted: Tue Apr 06, 2010 2:27 am 
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Joined: Wed Aug 22, 2007 4:36 am
Posts: 97
Quote:
you have to edit template for modify_ticket


Hi Areski,
Can you be a little bit more specific on how to do that?
Thanks for your advice.

Cheers,


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 Post subject: Re: COMPANY NAME Not updated from mailing config
PostPosted: Tue Apr 06, 2010 2:29 am 
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Joined: Wed Aug 22, 2007 4:36 am
Posts: 97
OK,
I didnt' note theres is another page with those parameters,
Sorry,
Thanks anyway,
Cheers,


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