Problem reloading asterisk

renatofb · **Posted:** Sat Apr 03, 2010 3:17 am

I have problem reloading asterisk after I include new sip user

I always get this error message

Cannot connect to the asterisk manager!
Please check your manager configuration.

after I checked the manager.conf and values sets in a2billing admin UI I coudn't find any problem.
both sides match.

manager.conf
[myasterisk]
secret = mycode
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,config,call,log,verbose,command,agent,user
write = system,config,call,log,verbose,command,agent,user

a2billing user interface enclosed

Please any help would be appreciated.

jroper · **Joined:** Fri Jun 23, 2006 3:56 pm **Posts:** 4065

Hi

My settings look like this, and work:-

Code:

; user added for a2billing
[myasterisk]
secret = mycode
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

Picture attached.

Attachment:

manager.png [ 5.67 KiB | Viewed 8525 times ]

Version 1.6.2

Joe

renatofb · **Posted:** Sun Apr 04, 2010 3:21 am

Thanks for your reply Joe,

unffortunately I still didn't find out what is wrong.
when I edit using config editor from Admin UI I also get a permission error

User: myasterisk does not have access to this feature.
Write failed!

I double checked the configuration and everything seems to be fine

jroper · **Joined:** Fri Jun 23, 2006 3:56 pm **Posts:** 4065

Hi

Check you can ping "localhost"

Joe

renatofb · **Posted:** Sun Apr 04, 2010 2:10 pm

Yes Joe I can ping localhost

Still trying to figure it out what is wrong

the weird part is that I can log in astman as myasterisk:mycode

I thought it could be wrong version of php but it seems ok

[root@localhost ~]# rpm -qa | grep php
php-5.2.11-jason.1
php-gd-5.2.11-jason.1
php-cli-5.2.11-jason.1
php-ldap-5.2.11-jason.1
php-pdo-5.2.11-jason.1
php-mcrypt-5.2.11-jason.1
php-mysql-5.2.11-jason.1
php-mbstring-5.2.11-jason.1
php-jpgraph-1.19-1.2.el5.rf
php-common-5.2.11-jason.1
php-pgsql-5.2.11-jason.1

manugmedia · **Joined:** Wed Feb 13, 2008 11:11 am **Posts:** 224

renatofb,

Clearly permission problem, check amportal.conf

Code:

# AUTHTYPE: authentication type to use for web admin
# If type set to 'database', the primary AMP admin credentials will be the AMPDBUSER/AMPDBPASS above
# valid: none, database
AUTHTYPE=none

don't set AUTHTYPE=database, won't work let me know if this works.

Rgds
Eamonn

http://www.eatelco.com

renatofb · **Posted:** Sun Apr 04, 2010 3:58 pm

thanks for your reply Eamonn

I agree with you it is defenatly a permission problem but I followed every documented step.

I have no such file, I am using plane asterisk 1.6.2 (neither asterisknow nor freepbx) and amportal was not created with installation.

I would like to avoid install freepbx

Do you believe that could be the problem?

Any advise?
Thanks in advance.
Regards
Renato

vulcan · **Joined:** Mon Jan 08, 2007 6:56 pm **Posts:** 345

Code:

when I edit using config editor from Admin UI I also get a permission error

User: myasterisk does not have access to this feature.
Write failed!

Check the ownership on files in /etc/asterisk/ , they should be owned and writable by the user apache is running as. This is needed by a2b/freepbx.

change ownership and group:

1. chown -rH apacheuser:apacheuser /etc/asterisk

There are also some other thing to check for the other problem:

1. verify asterisk manager is running on port 5038
2. check firewall is allowing port locally
3. check that mysql user "myasterisk" has all database privileges to a2b database
4. check that mysql user "myasterisk" has host localhost and/or 127.0.0.1

manugmedia · **Joined:** Wed Feb 13, 2008 11:11 am **Posts:** 224

Renato,

what is your manager.conf permission, set this to 777 owned by asterisk. hope helps.

Rgds
Eamonn

http://www.eatelco.com

renatofb · **Posted:** Sun Apr 04, 2010 10:53 pm

Hi Eamonn I already checked all permissions and changed every user running process to asterisk and the points you suggested. Also manager.conf is 777 owned by asterisk

this is really strange I can't find what is wrong, this should be something quite simple right?

bruce · **Joined:** Wed Mar 15, 2006 11:58 pm **Posts:** 325

Post results of:

asterisk -rx "manager show users"

-Bruce

renatofb · **Posted:** Tue Apr 06, 2010 2:32 am

I would like to thank you all for your tips.

I reinstalled everything from scratch adding the suggestions you guys gave me.

In resume I believe it was really a permission problem.

once more thank you very much

Regards,
Renato.

provided by Star2Billing S.L.

Problem reloading asterisk

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