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 Post subject: I can not create rate cards
PostPosted: Thu Apr 24, 2014 10:56 pm 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Hi I have updated to version 2.0.10 a2billing, but when I create a ratecards displays the following message.

Your new ratecard Has not Been inserted.

Any idea?

Greetings.


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 Post subject: Re: I can not create rate cards
PostPosted: Fri Apr 25, 2014 7:01 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

I've just tested this, and it works fine on my test system, maybe someone else can confirm.

I'd recommend you check the Apache logs for clues.

Joe


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 Post subject: Re: I can not create rate cards
PostPosted: Fri Apr 25, 2014 9:38 am 
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Joined: Mon Mar 02, 2009 8:56 pm
Posts: 271
Creating an empty ratecard works OK for me too on 2.0.10


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 Post subject: Re: I can not create rate cards
PostPosted: Fri Apr 25, 2014 4:24 pm 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Hello, in the apache error log does not show anything, and the access log only this but it seems all right.



[25/Apr/2014:18:20:36 +0200] "GET /Public/A2B_entity_tariffplan.php?atmenu=tariffplan&section=6 HTTP/1.1" 200 34573
[25/Apr/2014:18:20:37 +0200] "GET /Public/A2B_entity_tariffplan.php?form_action=ask-add&atmenu=tariffplan&section=6 HTTP/1.1" 200 28491
[25/Apr/2014:18:20:43 +0200] "POST /Public/A2B_entity_tariffplan.php HTTP/1.1" 200 23207

The error appears in create alarms and ratecards

I will continue investigating.

Greetings.


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 Post subject: Re: I can not create rate cards
PostPosted: Fri Apr 25, 2014 4:28 pm 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

Turning on the PHP Quick Profiler in ./common/lib/admin.defines.php may assist with fault finding. You can run the MySQL commands output from the profiler at the MySQL CLI, which may give a clue as to what's going on.

Joe


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 Post subject: Re: I can not create rate cards
PostPosted: Fri Apr 25, 2014 4:44 pm 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Thanks for the answer, but I do not understand how to do what you tell me


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 Post subject: Re: I can not create rate cards
PostPosted: Sun Apr 27, 2014 11:11 am 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Hello
I do not get to fix the problem I looked at all the logs and can not find any mistake.
My vps data are
centos 6.5
a2billing 2.0.10
php 5.3.3
mysql 5.5.36
Asterisk 1.8.15
mod_security and mod_evasive installed

Any idea?


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 Post subject: Re: I can not create rate cards
PostPosted: Fri May 02, 2014 11:01 am 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Hello that insists forgive but I can not add ratecard and I need to add two more provider.

Please someone can tell me what I can review?

A greeting.


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 Post subject: Re: I can not create rate cards
PostPosted: Sun May 04, 2014 12:25 pm 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
I just upgraded to version 2.0.11 and I can not add ratecards, I read some post that version of mysql 5.5 not working correctly, is that true? what version of mysql is correct?

Forgiving insistence but I have to create two suppliers.

A greeting.


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 Post subject: Re: I can not create rate cards
PostPosted: Wed Jun 04, 2014 4:50 am 
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Joined: Wed Jun 04, 2014 4:31 am
Posts: 1
Hello

Same problem here in A2Billing v2.0.12 I Create a new customer and the Customer List in Agent show NO CARDS HAVE BEEN CREATED! I asigned Correctly the group and agent, Before in 2.0.7 this works well, now I installed in Clean instalation the 2.0.12 and I have this Issues,

any idea?

thanks


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 Post subject: Re: I can not create rate cards
PostPosted: Wed Jun 04, 2014 10:07 am 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Hi unfortunately I still have the same problems and can not find the solution, I'm setting another vps and do a clean install of A2B 2.0.12, when I get it installed and then test you commented.

A greeting.


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 Post subject: Re: I can not create rate cards
PostPosted: Wed Jun 04, 2014 10:25 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

I've checked both of these problems using a newly installed instance of A2Billing 2.0.12 and cannot replicate them.

Can you give me the precise click by click steps to replicate the issue.

Joe


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 Post subject: Re: I can not create rate cards
PostPosted: Wed Jun 04, 2014 10:36 am 
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Joined: Fri Sep 20, 2013 5:02 pm
Posts: 35
Joe Thank you for interest, I explain my case

Since I started to A2B 2.0.7 update I'm having problems creating ratecard, sip accounts, alarms, I checked permissions, I tried to change the version of php and mysql, but without any result.

My vps data are
centos 6.5
a2billing 2.0.10
php 5.3.3
mysql 5.5.36
Asterisk 1.8.15
mod_security installed and mod_evasive

A greeting.


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 Post subject: Re: I can not create rate cards
PostPosted: Wed Jun 04, 2014 11:00 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

I cannot offer any suggestions without looking at your system, as I cannot replicate your problem.

You could consider some support from us to log in and take a look, or we can simply do an install and migration for you, which would not be expensive if you did not want training and support services.

http://www.star2billing.com/consultancy ... l-support/

Joe


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