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 Post subject: Time Limit for IVR Recharge
PostPosted: Tue Feb 23, 2010 10:30 am 
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Joined: Mon Feb 22, 2010 4:38 pm
Posts: 2
Hello,

I was wondering if you could help me out with an A2Billing problem. I am trying to achieve a situation whereby a subscribers recognised extension (CID) is automatically assigned a card account with 0 balance for the first time they use their extension. Then the IVR prompts they to input a voucher number if the susbscriber want to refill their account. Now i have done some changes to the A2Billing.conf Below are the changes:

; enable the callerid authentication
; if this option is active the CC system will check the CID of caller
cid_enable = YES

; if the CID does not exist, then the caller will be prompt to enter his cardnumber
cid_askpincode_ifnot_callerid = YES

; if the callerID authentication is enable and the authentication fails then the user will be prompt to enter his cardnumber
; this option will bound the cardnumber entered to the current callerID so that next call will be directly authenticate
cid_auto_assign_card_to_cid = YES

; if the callerID is captured on a2billing, this option will create automatically a new card and add the callerID to it
cid_auto_create_card = YES

; set the length of the card that will be auto create (ie, 10)
cid_auto_create_card_len = 10

; If cid_auto_create_card has been set to YES, the following options will define with which configuration we will create the card
;
; billing type of the new card
; ( value : POSTPAY or PREPAY)
cid_auto_create_card_typepaid = PREPAY

; amount of credit of the new card
cid_auto_create_card_credit = 0

; if postpay, define the credit limit for the card
cid_auto_create_card_credit_limit = 1000

; the tariffgroup to use for the new card (this is the ID that you can find on the admin web interface)
cid_auto_create_card_tariffgroup = 1

; to check callerID over the cardnumber authentication (to guard against spoofing)
callerid_authentication_over_cardnumber = NO

; enable the option to call sip/iax friend for free (values : YES - NO)
sip_iax_friends = NO

; if SIP_IAX_FRIENDS is active, you can define a prefix for the dialed digits to call a pstn number
; values : number
sip_iax_pstn_direct_call_prefix = 555

; this will enable a prompt to enter your destination number.
; if number start by sip_iax_pstn_direct_call_prefix we do directly a sip iax call, if not we do a normal call
sip_iax_pstn_direct_call = NO

; enable the option to refill card with voucher in IVR (values : YES - NO)
ivr_voucher = YES

; if ivr_voucher is active, you can define a prefix for the voucher number to refill your card
; values : number - don't forget to change prepaid-refill_card_with_voucher audio accordingly
ivr_voucher_prefix = 8

; When the user credit are below the minimum credit to call min_credit
; jump directly to the voucher IVR menu (values: YES - NO)
jump_voucher_if_min_credit = NO


Now the problem i'm experiencing are:
1)A2Billing automatically assigns a card account (this is correct)
2)A2billing then read account balance is $0 (this is correct)
3)A2Billing request to press 8 to refill subscriber account (this is correct)
4)A2billing gives about 2secs and ask subscriber to input their destination ( This is wrong because it does not even allow the subscriber to input the pincode and confirm the account balance before it jumps to "input destination").

Please any help would be appreciated.

Thank you
MJ


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 Post subject: Re: Time Limit for IVR Recharge
PostPosted: Tue Feb 23, 2010 10:57 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

I would just use

; When the user credit are below the minimum credit to call min_credit
; jump directly to the voucher IVR menu (values: YES - NO)
jump_voucher_if_min_credit = YES

So that when they are below the level to call, a voucher is prompted for.

Joe


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 Post subject: Re: Wrong amount allocated to card
PostPosted: Tue Feb 23, 2010 2:23 pm 
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Joined: Mon Feb 22, 2010 4:38 pm
Posts: 2
Hi,

Okay i have successfully added a voucher to the card account now problems i'm experiencing are:
1)A wrong amount is given to the card account
2)When i dial the detination number it says the number you have dial is currently unavailable
3)The currency i choose for the voucher was NGN but i'm still hearing dollars and cents
4)Also i have noticed something after it ask you press 8 and you press 8 it jumps to enter the destination number

Thank you


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