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 Post subject: missing money by Dial Balance reservation
PostPosted: Sat Oct 23, 2010 6:23 pm 
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Joined: Tue Jul 20, 2010 3:42 pm
Posts: 29
Location: Schaumburg , IL
Customer with $100 balance. make 168 calls at cost of $1.7, and account balance is $24.75.
btw one of the asterisk servers went down overnight
So after little digging and searching I discovered that $75 is a equivalent of 300 channels at $0.25.
Calls ware made and "Dial Balance reservation" reserved $75 and asterisk went down, so the calls ware never canceled nor completed.
My question is:
Can I, and how to release the calls and have the reserved amount refunded to a customer account?
Or should I just make a manual correction in billing and reset the channel used number back to 0?


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