Ratecard not indexing with provider trunk configuration?

RobertM18 · **Joined:** Mon Jul 19, 2010 4:56 pm **Posts:** 52

I'm wondering if anyone has bumped into this before.

Calls will not connect after clearing the customer card number, and I get "The number you have dialed is not available...".

Simulator shows no matching rates. Import was done with selecting the correct (and only) ratecard. Tried deleting the rate card all together and renaming it, but no luck. The call plan has the rate card listed and configured and saved. Clearly the rates are in the ratecard but are not seen in the simulator.

Any one have any idea where to look on this one?

I could really use some help with this.

RobertM18 · **Joined:** Mon Jul 19, 2010 4:56 pm **Posts:** 52

jroper · **Joined:** Fri Jun 23, 2006 3:56 pm **Posts:** 4065

Hi

Check

Your customer has a call-plan, Save again to make sure
Your callplan has rate tables attached to it.
Your Rate table has the rate matching what you are dialling/simulating.
You are not stripping off digits with Remove International Prefix.

Joe

provided by Star2Billing S.L.

Ratecard not indexing with provider trunk configuration?

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