I have noticed that whenever a user is on a call ( active sip channel), their balance shows as negative e.g mostly about -$47.00 USD etc. As soon as they finish their call the right balance is shown. This might be a functionality with a2billing software. But the issue is, users are complaining of receiving notifications telling them their account balance are low, as low as -$47.00 USD which however is not true when they login to check their balance, they see a different amount.
Another scenario is a user complaining of getting the IVR " You do not have sufficient credit to make this call". But when they hang up and try again, everything works correctly.
Has anyone experienced this before? Please help. This is really frustrating for me.
Thanks,
Last edited by sanjap on Tue Feb 28, 2012 6:20 am, edited 1 time in total.
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