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 Post subject: IVR reading some currencies as "Credit" [SOLVED]
PostPosted: Tue Dec 13, 2011 3:53 am 
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Joined: Thu Apr 21, 2011 5:22 pm
Posts: 106
When customers choose, British Pound or Canadian Dollar, as their currency the IVR reads their balance as ... "You have X credit, X cents". Rather than " You have X Pounds, etc

Is this normal or does anyone know how i can change this?

Thanks,


Last edited by sanjap on Tue Feb 28, 2012 6:18 am, edited 1 time in total.

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 Post subject: Re: IVR reading some currencies as "Credit"
PostPosted: Tue Dec 13, 2011 10:32 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

You can change the major and minor currencies files played in the agi-conf.

Joe


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 Post subject: Re: IVR reading some currencies as "Credit"
PostPosted: Wed Dec 14, 2011 5:29 am 
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Joined: Thu Apr 21, 2011 5:22 pm
Posts: 106
Joe,

Thanks for the direction. Unfortunately i don't see the minor settings you were talking about. I am using a2b v1.9.4.
The only setting i saw was for the major currency files in agi-conf which is "currency_association" with values like this : usd:dollars,mxn:pesos,eur:euros

Any lead to the minor currency ( cents, pence) settings will be appreciated.

Thanks


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 Post subject: Re: IVR reading some currencies as "Credit"
PostPosted: Wed Dec 14, 2011 8:10 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

Minor bug here - here's the fix to apply to the database:

Code:
DELETE FROM cc_config WHERE config_key = 'currency_cents_association';
INSERT INTO cc_config (config_title, config_key, config_value, config_description, config_valuetype, config_listvalues, config_group_title) VALUES
('Currency Cents Association', 'currency_cents_association', 'usd:prepaid-cents,eur:prepaid-cents,gbp:prepaid-pence,all:credit', 'Define all the audio (without file extensions) that you want to play according to currency for the cents (use , to separate, ie "usd:prepaid-cents,eur:prepaid-cents,gbp:prepaid-pence,all:credit").', 0, '', 'agi-conf1')


Change the last agi-conf value to suit which agi-conf you are using.

Joe


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 Post subject: Re: IVR reading some currencies as "Credit"
PostPosted: Thu Dec 15, 2011 4:56 am 
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Joined: Thu Apr 21, 2011 5:22 pm
Posts: 106
Joe,

Thanks. It worked !

HAve a nice day !


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