provided by Star2Billing S.L.

Hello,

Customers buy credits and the system sends an invoice with the VAT.

The system sends another monthly bill for the monthly DDI, with the VAT, but VAT has already been paid on the first bill.

This is not correct, because it doubles the VAT.

You have this documented?.

Greetings.

Working for us under v 1.9.4, no issue in this... review your configuration...

Wich part of the configuration ?

Thanks.

Hello,
when you set the applicable VAT percentage to the customer, in the customer account, every time when you add a refile to the customer, he will get the net amount in his account, not the Brute, as a2billing discount immediately the Taxes from the refile.

So, calls billing in being without VAT as the VAT value was already deducted from the customer balance value.

Then, you need to check your config, if:
1. You already applied the proper VAT percentage for the customer account BEFORE that you put him the refile.
2. That your rate card don't include any billing by blocks, or something else, who may make you misunderstanding your billing process.

Regards,

Hello,

the VAT here is 18%, it´s put in customers records. We haven´t blocks in the calls billing.

We can´t check or uncheck the VAT because the DDI charge is an automatic process.

We want that the charge for DDI, don´t charge the VAT, but I can´t find this option.

Regards.

NOT possible the DID charge is against the account balance, which is already net, not brute.

Then, wich is the system to bill the DDI ?

Thanks.