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 Post subject: Outbound Caller ID always adding +1 for 10 digit numbers
PostPosted: Fri Jan 17, 2014 8:47 am 
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Joined: Thu Jun 14, 2007 5:24 am
Posts: 2
Hi Everyone,

I have an issue with my A2Billing system. I am setting up Singapore number as Caller ID, which is 10 digits starting with 65 (CC). The system always keeps adding +1 as prefix with the number. Please advise how to turn this off. I have already set base_country as SGP (Singapore). Other country (non-10-number) CLIs work fine.

Please advise how to fix it.

Thank you,

Najib


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 Post subject: Re: Outbound Caller ID always adding +1 for 10 digit numbers
PostPosted: Sun Jan 19, 2014 9:55 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4064
Hi

This may be an issue with your carrier, Check the digits you are actually sending by inspecting the sip debug, and then check what you are receiving. If you are sending the Singapore number only, then your carrier may be adding on the +1, sometimes, adding + before the number can signify to the carrier that this is actually the CID and does not need manipulating.

Joe


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