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Author:  hnetfone [ Fri Jul 02, 2010 5:00 am ]
Post subject:  NEW FEATURE

we are looking for a way for our Agents to recharge our customers’ accounts in person
without using a computer.

Here’s how the new Retail Store Agent Recharge Feature should Work:

1. Customer goes to a retail location to recharge their pinless calling card account.

2. The agent will dial an access number from their phone and enter their agent ID followed by the # key.

3. The agent will then enter the number and dollar amount they want to recharge followed by the # key.

4. The agent can also use the IVR menu to listen to their balance.

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