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 Post subject: a2billing is working fine
PostPosted: Fri Oct 15, 2010 8:09 pm 
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Joined: Tue Sep 21, 2010 9:16 pm
Posts: 7
hi all,
i ve installed a2billing 1.5 on ubuntu 10. On this system i am having issue that a2billing is calculating customer calling duration their min etc correctly... i created one customer and i give him 50 usd balance he has dialed many number from last 7 days but a2billing shows that his balance is still 48 USD. this is with all customers.. please guide me what is wrong with a2billing.
Thanks


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 Post subject: Re: a2billing is working fine
PostPosted: Tue Oct 19, 2010 4:27 pm 
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Joined: Mon Jun 19, 2006 5:14 pm
Posts: 218
look in the log files and see if the call is set up correctly
are you using the proper rate to bill the call
is it rating the call correctly but not deducting the proper amount from the balance
is the client setup in some sort of package where s/he is not charged for the call

read the log files and you should be able to see what is going wrong...


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