provided by Star2Billing S.L.

Hi everybody,

what you think about it. if there is Support Ticketing under customer interface for a2b program. so users can post their problem, and there will be also support ticket interface under admin [where admin can answer the users problem].

That's easy enough to add if u have a support system....remember this is a calling card app, not a supporty system....can't do everything

Rabon, for real examples of this systems, please send here any links for that. we will see and maybe debate about. but without links your request is empty sound, sorry. we need to see an real demo, how it's works. thanks for undestanding.
ps: also you need recommend one and explain why this one, but not another. thanks.

Really any support system would do....it's not that hard...take http://help.efirehost.com for instance...i can just link that to a button in the menu bar and wala i have a support system where i can submit tickets for users....very simple....all you have to do is add a link to the menubar for your users to click that says "add a ticket" easy

crshman, with all my respect to you, please dont spam here!
I ask for NAME of ticket system(s) and LINK for they official site (with demo will be better of course)
ps: whats maybe clear for you, not meaning just automaticaly what it's clear for understood for us. we want to make an little research first. be patience.

Haha sorry, i was just saying that adding a help system is easy enough to do...there are LOTS of free ones that you can add....

http://auraclesupport.com/free.php
http://www.craftysyntax.com/
http://www.ilient.com/free-help-desk-software.htm
http://www.helpdeskreloaded.com/

There are LITERALLY hundreds....just pick the one you like and link it.....maybe in a few days i'll make a mod so that you can do these things:

Enable a help desk link in the customer UI
Select where the button in the customer UI links to

I think that's what the original poster had wanted....right?

EDIT--



I reread the first post.....i'm not sure how good of an idea it would be to make a ticket system for a2billing alone....i think it would be a better idea to just use another system and link to it.....that's A LOT of programming that has already been done by others....

well to insert a link that opens up a new site with the ticket system is pretty easy ...

asterisk2billing is a billing system, not a ticket-system

you cant give the customers ALL services (i know that customers call you because their printers doesnt work or other stuff) and give them service for free over a ticket-system

This is just my opinion - if developers like to add this option [support tickets].

To make a link - its easy, but user then have to enter again their user id and pasword for that too.

Many a2b lovers using this program to sell PIN online or to recharge their account. As my opinion, Uers might have problems, so they can create tickets under their account rather than sending emails to you - and it will be easier to track their problems.

If this a2b is just used as for calling card that users buy cards from market and use the PIN then this support tickets is absolutely valueless.

There are quite many program about it. but

We are using "Help Center Live" - what you can get under fantastico of cpanel. I will install another one and give you access for both user & admin. but this "Help Center Live" is having many features.

it is better to have very simple feature as like http://www.voxbone.com [one interface to create ticket under user account and other interface to check & answer those tickets under admin account ].

Thank you all.