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 Post subject: The Direct number like rebtel
PostPosted: Mon Jul 19, 2010 5:27 am 
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Joined: Mon Apr 19, 2010 4:04 am
Posts: 92
rebtel have a very convenient function call direct number(local number).
For example if you want to call a number 4418888888, what we usually do it ask for number wish to call, then input this number.... But this new function will provide a access number, when the customer dial the access number, the system will call 4418888888 without asking for any input. (One access number can be used for multiple customers, because we can let the system to distinguish customers by callerID )


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 Post subject: Re: The Direct number like rebtel
PostPosted: Mon Jul 19, 2010 5:52 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
This may be better achieved in the asterisk dial plan.

This post may be more relevant in the current 1.5 onwards section.

Joe


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 Post subject: Re: The Direct number like rebtel
PostPosted: Sat Jan 29, 2011 3:11 am 
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Joined: Thu Jul 08, 2010 11:27 pm
Posts: 9
I am losing a lot of customers because of this feature. Lots of customers I meet use rebtel
and the first thing they ask is can they dial a local number and call is connected to their destination.
The next question is how much per minute.

We, using a2b for international calling services cannot compete without this feature. Soon as a
customer finds out about service with that feature, they switch immediately.

What can we do to get this implemented in a2b?
It can be as simple as a screen like the speed dial screen where user can select from
available DID and assign a destination number to it.

I am ready to chip-in on the enhancement.
Anyone using a2b for international calling, you know this is must have feature.

Please discuss.

Thank you!


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 Post subject: Re: The Direct number like rebtel
PostPosted: Sat Jan 29, 2011 9:47 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi

As mentioned before, this can be achieved in the asterisk dial-plan.

The customer adds their numbers in the speed dial fields, you have 10 access numbers, one for each of the speed dials.

The customer calls in, and in the dialplan you look up the callerID from the appropriate table, then you look up the number to dial from the speed dial table, then you send the call into A2Billing.

Joe


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 Post subject: Re: The Direct number like rebtel
PostPosted: Sun Jan 30, 2011 3:49 am 
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Joined: Thu Jul 08, 2010 11:27 pm
Posts: 9
Hi Joe:

Thanks for your explanations.
As the a2b architect, I am sure you know exactly how it can be implemented.
You mentioned using the speed dial screen as-is but it may not be intuitive because
the customer needs to know which local access number (DID) to point to the
destination number.

If using the speed dial screen is the fastest way to implement then one additional field
on that screen would be needed to hold the local access number just like the speed dial
numbers (0-9). And from there user will know the local access numbers to dial and the
can change it anytime they want.

Then the call processing would be as you explained as follows:
1. The customer calls in,
2. and in the dialplan you look up the callerID from the appropriate table,
3. then you look up the number (this is the dest.# pointed to the local access # user dialed)
to dial from the speed dial table, then you send the call into A2Billing (no prompt).
4. (by me). If no matching local access number is in the speed dial table then prompt user to
enter destination # as usual.

As I am writing this, I am thinking this will be great for users, as they will have both
features for their convenience. (customers love this).
In addition, it will help us compete with a lot of other services out there with this feature.

What do you think?

Thank you!


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 Post subject: Re: The Direct number like rebtel
PostPosted: Sun Jan 30, 2011 10:07 am 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Unless I have misunderstood the purpose of your system, you simply point DID 1 to point at Speed dial 1, DID 2 to point at Speed dial 2, and so on.

The customer simply decides what follow-on number goes against each speed dial, and then calls DID 1 to 9 (and 0) to dial onwards.

Joe


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 Post subject: Re: The Direct number like rebtel
PostPosted: Sun Jan 30, 2011 1:16 pm 
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Joined: Thu Jul 08, 2010 11:27 pm
Posts: 9
Joe:

How would the customer know which DID to point to or call
without setting them up?

Any customer can point/select any available DID they want
to a destination #. And they can change it anytime.

Your explanation seem more like a workaround but look at this
as a real defined feature in A2Billing System.

I tried to explain clearly high level of what's needed on my prior post.
If not, I can explain further.

Thank you,
Cee!


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