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 Post subject: A2Billing provides a Premium Call Taker Platform
PostPosted: Tue Aug 21, 2007 4:19 pm 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Introduction

Asterisk2Billing was approached to see if we could modify A2Billing to provide premium content services, distributing calls from customers to professional people who were experts in their field of knowledge.

A2Billing platform was to handle the charging of the service rather than the more traditional Premium Rated Number.


The Specification

The project specification was as follows:-

1. Customers would need to be able to sign up online or by calling a call centre.

2. They would need to be able to top up their account online via Paypal or similar as the accounts needed to be pre-paid.

3. The people who were providing the premium content would receive calls on a phone of their choice, and could control when they were available to receive calls.

4. Each call taker would have to be uniquely authenticated when setting up their call diverts.

5. When a call was sent through to the call taker, it would need to be announced that this was a professional call, so that they could opt to reject the call without it going to the voicemail on the call takers phone or landline.

6. The system should record each call.

7. The system should be able to supply payment information for those receiving the call, so they could be issued with appropriate payment.


Hardware

The hardware used was a 2.2Ghz Zeon processor with Raid 1 support and 2Gb of RAM. Our client already owned such a server which was suitable for the purpose.


Connectivity

Calls inbound and outbound would be delivered by VoIP as bandwidth was plentiful, and under a service level agreement.


How it Worked

A2Billing and FreePBX were installed on the machine, and as it transpired, there were no real coding modifications to be made whatsoever apart from creating a couple of custom contexts, and recording some prompts.


The service worked as follows:-

1. Callers identify the destination within the system they wish to reach.

2. Customers dial the service, and are met with an IVR menu (FreePBX), which facilitates their ultimate connection.

3. As they progress to a live call taker, A2Billing picks up the call and prompts for a PIN.

4. With a bit of clever use of contexts, FreePBX routes the call to the call taker wherever they are in the world and alerts the call taker that this is professional call.

5. A2Billing keeps track of the customer account balance.


Conclusion

The service was set up over the course of 5 days and it was estimated that there was about 20 hours of labour required, which included training the end user.

Currently, the service is being tested by the end customer while IVR menus and voice prompts are being written and recorded professionally and the associated web site is being built. Their developers will make some modifications to the A2Billing customer interface look and feel, and integrate elements of it into their own web site.

The end customer is said to be pleased with the speed of development, and the extra features that have been introduced as a result of suggestions from the A2Billing team.

Quote:
“The team at A2billing turned out a custom application that is as flexible as it is reliable. Their ability to listen, understand, and ultimately translate our stated needs into a finished product was as good as any development team we have ever worked with”



Sales Pitch

If you have a project that you believe that the Asterisk2Billing team can help you with, please email [email protected]. Consultancy fees for setting up services go to Asterisk2Billing to help continue the development of the A2Billing software.


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