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 Post subject: Callback breaks after 3 seconds
PostPosted: Fri Apr 26, 2013 9:55 pm 
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Joined: Fri Apr 26, 2013 9:27 pm
Posts: 2
Hello,

I’m new on this forum.
A few months ago I began exploring the A2Billing system. Everything worked fine.

Suddenly I could not make callback calls from my phones anymore. When I make a callback, I get nicely a callback call and I can hear the female voice. But after about 3 seconds the connection breaks so could not finish entering the digits.
I don’t have problems with soft phones, I can make calls normally.

CHANGES: I changed to another server (datacenter). But I’m not certain if this could be the cause of the callback problem because I have not tested the callback every day (or week) on the old server.
When I make a test with tracert <IP new server> I often don’t get a connection trace.

Maybe there is something wrong in the configuration files but I don’t know what to look for.
Does anyone have this kind of problem before?

Here are bits of code from the configuration files.
(Asterisk2Billing - Version 1.3.4 (SeamRóg) - Release : 1 Oct 2008)

FILE: a2billing.conf

; CALL-BACK
[callback]
; set the callerID for the predictive dialer and call-back
callerid = 0031707113713

[agi-conf1]
; enable the setup of the callerID number before the outbound is made, by default the user callerID value will be use
auto_setcallerid = YES

; If auto_setcallerid is enabled, the value of force_callerid will be set as CallerID
force_callerid =

cid_sanitize = BOTH

FILE: extensions.conf

[default]
exten => _X.,1,Set(CALLERID(NUM)=${FILTER(0123456789,${CALLERID(NUM)})})
exten => _X.,n,goto(a2billing-did,${EXTEN},1)

[a2billing]
exten => _X.,1,DeadAGI(a2billing.php|1)
exten => _X.,n,Hangup

[a2billing-callback]
exten => _X.,1,DeadAGI(a2billing.php|1|callback)
exten => _X.,n,Hangup


[a2billing-cid-callback]
;exten => _X.,1,DeadAGI(a2billing.php|3|cid-callback) ;last parameter is the callback area code
;exten => _X.,n,Hangup
;
; Herbert 21-01-2013 => updated replaces 0 with 31
; Without this correction the callback does not work!
exten => _X.,1,Set(CALLERID(NUM)=31${CALLERID(NUM):1})
exten => _X.,n,DeadAGI(a2billing.php|3|cid-callback)
exten => _X.,n,Hangup


[a2billing-all-callback]
exten => _X.,1,DeadAGI(a2billing.php|1|all-callback|34) ;last parameter is the callback area code
exten => _X.,n,Hangup

[a2billing-predictivedialer]
exten => _X.,1,DeadAGI(a2billing.php|1|predictivedialer)
exten => _X.,n,Hangup

[a2billing-did]
exten => 1234567890,1,goto(a2billing-accessnumber,${EXTEN},1)
exten => 31707113713,1,goto(a2billing-cid-callback,${EXTEN},1)
;
; Herbert 8-01-2013 add line: exten => 0707113713,1,goto(a2billing-cid-callback,${EXTEN},1)
;exten => 0707113713,1,goto(a2billing-cid-callback,${EXTEN},1)
; Herbert 18-01-2013 delete line:
;
exten => _X.,1,DeadAGI(a2billing.php|1|did)
exten => _X.,2,Hangup


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 Post subject: Re: Callback breaks after 3 seconds
PostPosted: Wed May 01, 2013 11:10 am 
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Joined: Fri Apr 26, 2013 9:27 pm
Posts: 2
Hi,

The issue was solved with the help of another forum article at viewtopic.php?t=4728
In your TRUNK setting put => relaxdtmf=yes

FILE: a2billing.conf
[peer_friend]
relaxdtmf=yes


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