Problem Cid-callback

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

stavros · **Posted:** Mon May 26, 2008 1:30 pm

dbbrito wrote:

a2billing.php|1|callback: file:Class.A2Billing.php - line:683 - RES DTMF : -1
a2billing.php|1|callback: file:Class.A2Billing.php - line:701 - DESTINATION ::> -1
a2billing.php|1|callback: file:Class.A2Billing.php - line:703 - RULES APPLY ON DESTINATION ::> -1

According to this it announced your balance and prompted for a destination number, but no digits were received.
This looks just like a codec/DTMF mismatch with your carrier.

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

But the problem is not DTMF, because I see the connection of callback, but not at any time it allows me to enter the number of destination, and the callback list of the number of destination appears 1000. Annex the image of example.

stavros · **Posted:** Mon May 26, 2008 7:28 pm

Quote:

the callback list of the number of destination appears 1000. Annex the image of example.

Using extension 1000 for the callback leg is quite normal, and is configurable in a2billing.conf. Your screenshot also shows the status "Success Originate" which indicates A2B successfully connected the callback leg.

dbbrito wrote:

But the problem is not DTMF, because I see the connection of callback, but not at any time it allows me to enter the number of destination

Are you saying you receive the callback, but you don't hear any audio? If not please describe exactly what is happening.
If you read your debug log you can clearly see A2Billing prompting for the destination, but receiving no digits in response. I stand by what I said previously: the problem is either with your carrier, or with your configuration for that carrier.

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

stavros · **Posted:** Mon May 26, 2008 10:54 pm

dbbrito wrote:

soon after prepaid-callback_intro shut off the connection (hangup), in none moment it allows me to dial the phone at destination.

OK, so it sounds like you're just not hearing the prompt "Please enter your destination". Perhaps this is why:

Quote:

a2billing.php|1|callback: [answer_call] =>

You really do need to answer the call on callback legs. Change this and you might be in business.

Quote:

Please see below >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>?????????? any hour I typed this number, where he is coming?

The field in question is called 'redial' because it stores the number of your last successfully connected call.

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

But my answer_call = yes is already true in a2billing.conf, I get the connection and he speaks me that the link is connected and then he shut off the connection, not the time to dial the number of destination!

; When web call-back is enabled this is the context to sent the call.
context_callback = a2billing-callback

; this is the Extension to redirect the call when the web callback is returned
extension = 1000

; this is the number of seconds to wait before initiating the call back.
sec_wait_before_callback = 10

;Number of seconds before the call-back can be re-initiated from the web page
; to prevent repeated and unwanted calls.
sec_avoid_repeate = 30

; if the callback doesnt succeed within the value below, then the call is deemed to have failed.
timeout = 20

; if we want to manage the answer on the call
; Disabling this for callback trigger numbers makes it ring not hang up.
answer_call = yes

; PREDICTIVE DIALER
; number of calls an agent will do when the call button is clicked
nb_predictive_call = 10

; Number of days to wait before the number becomes available to call again.
nb_day_wait_before_retry = 1

; The context to redirect the call for the predictive dialer
context_preditctivedialer = a2billing-predictivedialer

; When a call is made we need to limit the call duration : amount in seconds
predictivedialer_maxtime_tocall = 5400

; set the callerID for the predictive dialer and call-back
callerid = 08001000

; ID Call Plan to use when you use the all-callback mode, check the ID in the "list Call Plan" - WebUI
all_callback_tariff = 2

; Define the group of servers that are going to be used by the callback
id_server_group = 1

; Audio intro message when the callback is initiate
callback_audio_intro = prepaid-callback_intro

stavros · **Posted:** Tue May 27, 2008 10:26 am

dbbrito wrote:

But my answer_call = yes

There's your problem. Use 'YES', '1', '"YES"', '"1"' or '"yes"' . 'yes' alone will be misinterpreted.

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

Already used answer_call = yes answer_call = YES answer_call = 1 and not advance, when he returns to call me I only hear the intro prepaid callback and then it turns off.
But I let a detail, when he should ask me get dial the number of destination? It is when he returns to call me or when I connect to the a2billing?

My conf>
[a2billing]
exten => _556137175052,1,AGI(a2billing.php|1|cid-callback|)
exten => _556137175052,n,Hangup

stavros · **Posted:** Tue May 27, 2008 12:27 pm

dbbrito wrote:

Already used answer_call = yes answer_call = YES answer_call = 1 and not advance, when he returns to call me I only hear the intro prepaid callback and then it turns off.

Make sure that it is saying

Code:

a2billing.php|1|callback: [answer_call] => 1

at the start of the callback leg.

Quote:

But I let a detail, when he should ask me get dial the number of destination?

If you watch the Asterisk console whilst the callback happens, or consult the log you posted which I quoted from, you'll see A2Billing prompts for the destination after the callback leg is answered after playing the intro message.

Quote:

exten => _556137175052,1,AGI(a2billing.php|1|cid-callback|)

You should be using DeadAGI() not AGI(). Also the '_' (underscore) is superfluous when matching a literal number like this.

dbbrito · **Joined:** Sun Mar 30, 2008 5:52 pm **Posts:** 138

I made the changes below:

[a2billing]
length => 556137175052.1, DeadAGI (a2billing.php | 1 | cid-callback |)
length => 556137175052, n, Hangup

But when I get the connection he still not giving me the prompt to dial the number of destination. And once you hear the intro prepaid callback a call is disconnected.

stavros · **Posted:** Tue May 27, 2008 8:17 pm

dbbrito wrote:

length => 556137175052.1, DeadAGI (a2billing.php | 1 | cid-callback |)

I hope that '.' is a typo. It should be a ','. Be careful about inserting spaces in the Asterisk dialplan; it can often subtly change the meaning.

Quote:

And once you hear the intro prepaid callback a call is disconnected.

Did you check it's definately saying "answer call => 1" now?
You might attach the full debug output as a .txt file so we can search it for clues. I'm guessing it's still going to the same problem as earlier: there's some codec/DTMF problem with the carrier (or their configuration on your Asterisk server).

asiby · **Posted:** Tue May 27, 2008 9:19 pm

dbbrito wrote:

[a2billing]
length => 556137175052.1, DeadAGI (a2billing.php | 1 | cid-callback |)
length => 556137175052, n, Hangup

This is probably a new way of doing it cause I have never seen it before. Specially the length part.

Make sure that for your second leg you use extension _X. cause this will match the 1000 as well as any other number (useful for all-callback).

Your a2billing context should look like this:

Quote:

;Used by cid-callback and all callback only
[a2billing-callback]
exten => _X.,1,Set(AGISIGHUP=no)
exten => _X.,n,DeadAGI(a2billing.php|1|callback)
exten => _X.,n,Hangup

[a2billing-cid-callback]
exten => _X.,1,Set(AGISIGHUP=no)
exten => _X.,n,DeadAGI(a2billing.php|1|cid-callback|1)
exten => _X.,n,Hangup

[a2billing-all-callback]
exten => _X.,1,Set(AGISIGHUP=no)
exten => _X.,n,DeadAGI(a2billing.php|1|all-callback|1)
exten => _X.,n,Hangup

stavros · **Posted:** Tue May 27, 2008 9:24 pm

asiby wrote:

This is probably a new way of doing it cause I have never seen it before. Specially the length part.

LOL, yeah. I figured this was just an artifact of the automated translation tool Danilo's using.

asiby · **Posted:** Tue May 27, 2008 9:26 pm

LOL. You are right. It makes sense now.

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Problem Cid-callback

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