provided by Star2Billing S.L.

Hi,
I am facing some issue with call back. One of the leg (standard - Destination Number) which is answered not billed after the call is hung up. This happened occasionally and it happened a few times for me. Can anyone help me on how i can resolve this. Thanks in advance.

This is my dial command param in a2billing.conf

dialcommand_param = "|60|iHRgrL(%timeout%:61000:30000)"



Below is the asterisk console output.

> Channel SIP/voipstunt-0947cdc0 was answered.
-- Executing [91XXXXXXXXX@a2billing-callback:1] AGI("SIP/voipstunt-0947cdc0", "a2billing.php|1|callback") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/a2billing.php
== Manager 'myasterisk' logged off from 127.0.0.1
a2billing.php|1|callback: A2Billing AGI internal configuration:
a2billing.php|1|callback: Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [debug] => 1
a2billing.php|1|callback: [asterisk_version] => 1_2
a2billing.php|1|callback: [answer_call] => 1
a2billing.php|1|callback: [play_audio] => 1
a2billing.php|1|callback: [say_goodbye] =>
a2billing.php|1|callback: [play_menulanguage] =>
a2billing.php|1|callback: [force_language] =>
a2billing.php|1|callback: [intro_prompt] =>
a2billing.php|1|callback: [min_credit_2call] => 0
a2billing.php|1|callback: [min_duration_2bill] => 0
a2billing.php|1|callback: [notenoughcredit_cardnumber] => 1
a2billing.php|1|callback: [notenoughcredit_assign_newcardnumber_cid] => 1
a2billing.php|1|callback: [use_dnid] => 1
a2billing.php|1|callback: [no_auth_dnid] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] => 2400
a2billing.php|1|callback: [1] => 2300
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [number_try] => 5
a2billing.php|1|callback: [force_callplan_id] =>
a2billing.php|1|callback: [say_balance_after_auth] =>
a2billing.php|1|callback: [say_balance_after_call] =>
a2billing.php|1|callback: [say_rateinitial] =>
a2billing.php|1|callback: [say_timetocall] =>
a2billing.php|1|callback: [auto_setcallerid] => 1
a2billing.php|1|callback: [force_callerid] =>
a2billing.php|1|callback: [cid_sanitize] =>
a2billing.php|1|callback: [cid_enable] =>
a2billing.php|1|callback: [cid_askpincode_ifnot_callerid] => 1
a2billing.php|1|callback: [cid_auto_assign_card_to_cid] => 1
a2billing.php|1|callback: [cid_auto_create_card] =>
a2billing.php|1|callback: [cid_auto_create_card_len] => 10
a2billing.php|1|callback: [cid_auto_create_card_typepaid] => POSTPAY
a2billing.php|1|callback: [cid_auto_create_card_credit] => 0
a2billing.php|1|callback: [cid_auto_create_card_credit_limit] => 1000
a2billing.php|1|callback: [cid_auto_create_card_tariffgroup] => 6
a2billing.php|1|callback: [callerid_authentication_over_cardnumber] =>
a2billing.php|1|callback: [sip_iax_friends] =>
a2billing.php|1|callback: [sip_iax_pstn_direct_call_prefix] => 555
a2billing.php|1|callback: [sip_iax_pstn_direct_call] => 1
a2billing.php|1|callback: [ivr_voucher] =>
a2billing.php|1|callback: [ivr_voucher_prefix] => 8
a2billing.php|1|callback: [jump_voucher_if_min_credit] =>
a2billing.php|1|callback: [extracharge_did] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] =>
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [extracharge_fee] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] =>
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [extracharge_buyfee] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] =>
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [international_prefixes] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] => 011
a2billing.php|1|callback: [1] => 00
a2billing.php|1|callback: [2] => 09
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [dialcommand_param] => |60|iHRgrL(%timeout%:61000:30000)
a2billing.php|1|callback: [dialcommand_param_sipiax_friend] => |60|HRgirL(3600000:61000:30000)
a2billing.php|1|callback: [switchdialcommand] =>
a2billing.php|1|callback: [failover_recursive_limit] => 2
a2billing.php|1|callback: [maxtime_tocall_negatif_free_route] => 5400
a2billing.php|1|callback: [send_reminder] =>
a2billing.php|1|callback: [record_call] =>
a2billing.php|1|callback: [monitor_formatfile] => gsm
a2billing.php|1|callback: [agi_force_currency] =>
a2billing.php|1|callback: [currency_association] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [0] => usd:dollars
a2billing.php|1|callback: [1] => mxn:pesos
a2billing.php|1|callback: [2] => eur:euros
a2billing.php|1|callback: [3] => all:credit
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [file_conf_enter_destination] => prepaid-enter-dest
a2billing.php|1|callback: [file_conf_enter_menulang] => prepaid-menulang2
a2billing.php|1|callback: [callback_bill_1stleg_ifcall_notconnected] => 1
a2billing.php|1|callback: [logger_enable] => 1
a2billing.php|1|callback: [log_file] => /tmp/a2billing.log
a2billing.php|1|callback: [currency_association_internal] => Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [usd] => dollars
a2billing.php|1|callback: [mxn] => pesos
a2billing.php|1|callback: [eur] => euros
a2billing.php|1|callback: [all] => credit
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: [ivr_voucher_prefixe] => 8
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: file:a2billing.php - line:78 - IDCONFIG : 1
a2billing.php|1|callback: file:a2billing.php - line:79 - MODE : callback
a2billing.php|1|callback: file:a2billing.php - line:91 - AGI Request:
a2billing.php|1|callback: file:a2billing.php - line:92 - Array
a2billing.php|1|callback: (
a2billing.php|1|callback: [agi_request] => a2billing.php
a2billing.php|1|callback: [agi_channel] => SIP/voipstunt-0947cdc0
a2billing.php|1|callback: [agi_language] => en
a2billing.php|1|callback: [agi_type] => SIP
a2billing.php|1|callback: [agi_uniqueid] => 1216398587.17
a2billing.php|1|callback: [agi_callerid] => 123456
a2billing.php|1|callback: [agi_calleridname] => unknown
a2billing.php|1|callback: [agi_callingpres] => 0
a2billing.php|1|callback: [agi_callingani2] => 0
a2billing.php|1|callback: [agi_callington] => 0
a2billing.php|1|callback: [agi_callingtns] => 0
a2billing.php|1|callback: [agi_dnid] => unknown
a2billing.php|1|callback: [agi_rdnis] => unknown
a2billing.php|1|callback: [agi_context] => a2billing-callback
a2billing.php|1|callback: [agi_extension] => 91XXXXXXXXX
a2billing.php|1|callback: [agi_priority] => 1
a2billing.php|1|callback: [agi_enhanced] => 0.0
a2billing.php|1|callback: [agi_accountcode] => 9XXXXXXXX
a2billing.php|1|callback: )
a2billing.php|1|callback:
a2billing.php|1|callback: file:Class.A2Billing.php - line:621 - get_agi_request_parameter = 123456 ; SIP/voipstunt-0947cdc0 ; 1216398587.17 ; 9XXXXXXXX ; 91XXXXXXXXX
a2billing.php|1|callback: file:a2billing.php - line:699 - [CALLBACK]:[MODE : CALLBACK]
a2billing.php|1|callback: file:a2billing.php - line:703 - [CALLBACK]:[ANSWER CALL]
-- Playing 'prepaid-callback_intro' (escape_digits=#) (sample_offset 0)
a2billing.php|1|callback: file:a2billing.php - line:747 - [CALLBACK]:[GET VARIABLE : CALLED=852XXXXXXX| CALLING=91XXXXXXXXX | MODE= | TARIFF= | CBID=58664-8nw1gfk | LEG=9XXXXXXXX]
a2billing.php|1|callback: file:Class.A2Billing.php - line:1640 - SELECT credit, tariff, activated, inuse, simultaccess, typepaid, creditlimit, language, removeinterprefix, redial, enableexpire, UNIX_TIMESTAMP(expirationdate), expiredays, nbused, UNIX_TIMESTAMP(firstusedate), UNIX_TIMESTAMP(cc_card.creationdate), cc_card.currency, cc_card.lastname, cc_card.firstname, cc_card.email, cc_card.uipass, cc_card.id_campaign, cc_card.id, useralias FROM cc_card LEFT JOIN cc_tariffgroup ON tariff=cc_tariffgroup.id WHERE username='9XXXXXXXX'
a2billing.php|1|callback: file:Class.A2Billing.php - line:1714 - [SET LANGUAGE() en]
a2billing.php|1|callback: file:Class.A2Billing.php - line:654 - [CARD STATUS UPDATE : UPDATE cc_card SET inuse=inuse+1 WHERE username='9XXXXXXXX']
a2billing.php|1|callback: file:Class.A2Billing.php - line:1400 - [AUTO SetCallerID]
a2billing.php|1|callback: file:Class.A2Billing.php - line:1406 - [REQUESTED SetCallerID : 123456]
a2billing.php|1|callback: file:Class.A2Billing.php - line:1417 - [EXEC SetCallerID : 123456]
a2billing.php|1|callback: file:a2billing.php - line:775 - [CALLBACK]:[CHANNEL STATUS : 6 = Line is up][status_channel=6]:[ORIG_CREDIT : 33.26 - CUR_CREDIT - : 16.63 - CREDIT MIN_CREDIT_2CALL : 0]
a2billing.php|1|callback: file:Class.A2Billing.php - line:676 - 1 && && 12&& 0
a2billing.php|1|callback: file:Class.A2Billing.php - line:701 - DESTINATION ::> 91XXXXXXXXX
a2billing.php|1|callback: file:Class.A2Billing.php - line:703 - RULES APPLY ON DESTINATION ::> 91XXXXXXXXX
a2billing.php|1|callback: file:Class.A2Billing.php - line:741 - OK - RESFINDRATE::> 1
a2billing.php|1|callback: file:Class.A2Billing.php - line:763 - RES_ALL_CALCULTIMEOUT ::> 1
a2billing.php|1|callback: file:Class.A2Billing.php - line:780 - TIMEOUT::> 1560 : minutes=26 - seconds=0
a2billing.php|1|callback: file:Class.RateEngine.php - line:1012 - app_callingcard: Dialing 'SIP/voipstunt/0091XXXXXXXXX|60|iHRgrL(1560000:61000:30000)' with timeout of '1560'.
a2billing.php|1|callback:
a2billing.php|1|callback: file:Class.RateEngine.php - line:1035 - [EXEC SetCallerID : 852]
a2billing.php|1|callback: file:Class.RateEngine.php - line:1037 - app_callingcard: CIDGROUPID='1' OUTBOUND CID SELECTED IS '852'.
-- AGI Script Executing Application: (Dial) Options: (SIP/voipstunt/0091XXXXXXXXX|60|iHRgrL(1560000:61000:30000))
-- Limit Data for this call:
> timelimit = 1560000
> play_warning = 61000
> play_to_caller = yes
> play_to_callee = no
> warning_freq = 30000
> start_sound = (null)
> warning_sound = timeleft
> end_sound = (null)
-- Called voipstunt/0091XXXXXXXXX
-- SIP/voipstunt-094c3290 is making progress passing it to SIP/voipstunt-0947cdc0
-- SIP/voipstunt-094c3290 answered SIP/voipstunt-0947cdc0
== Spawn extension (a2billing-callback, 91XXXXXXXXX, 1) exited non-zero on 'SIP/voipstunt-0947cdc0'

Hello
I had the same problem actually. My webcallback service was billing only one leg. You must check the following two configurations.
in a2billing.conf check if the AGI configuration you are using for your callback at the end you must have
callback_bill_1stleg_ifcall_notconnected = YES

and also use in your extensions.conf in the context you are using fo callback DeadAGI instead of AGI.

hope it helps for more help email me at info_AT_voice-tone.com
roland

hi roland,

Thanks for the help. In my a2billing.conf I have this (callback_bill_1stleg_ifcall_notconnected = YES) configuration to be set as yes. But in my extensions i am using AGI instead of DeadAGI. Will try to change that and try.

From the web call back the leg which is not billing is not the origin number (defined in web UI as Your PhoneNumber : ) but the number which i am calling/destination (defined in web UI as
The number you wish to call : ) and is answered.

I don't think that's strictly a pre-requisite to bill callback correctly. You should be able to set this to YES or NO.
That's definitely your problem, as shown by the last line of your debug log:'Exited non-zero' means an error occurred.

Many thanks Starvos. I've changed it to use DeadAGI.

Just to clarify. How about my other extensions apart from call back. Should I use DeadAGI instead of AGI as well?

Definitely. Using AGI() is known to incorrectly bill calls in all modes.