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 Post subject: CID CALL BACK BILLING ISSUE
PostPosted: Sat Jul 18, 2009 2:02 pm 
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Joined: Mon Jul 06, 2009 8:11 pm
Posts: 23
Hello all

I have an issue with CID-CALLBACK- Billing issue. I guess there should be some terrible mistake in calculating TOTAL Time duration

Can someone help me. Problem & Test scenario explained below

SCENARIO

I made a test scenario to check the CID-callback billing.
Explained below.

1. I created a customer with 1 Euro credit and configured Call plan, ratecard & Rate such that callback to my mobile ( 0.25 cents) & then from there to my destination number the same rate (0.25cents)

NOTE: ONLY 2 DESTINATIONS ARE CREATED in the rate card. ONE to my mobile (for callback) & next for destination.

so for 1 Euro credit, it should give me 2 minutes of callback to the same destination. (all are 60 second billing)

TEST 1:
I trigger a callback and I received my callback call. I attempt, hold for few minutes..then drop. just to check if the first leg alone is charged correctly.

It was successful. My credit dropped to 0.75 cents. Call reports are successfull & correct.


TEST 2:
Again I trigger a callback, I received my callback. I tried to call a valid destination (which cost only 0.25 cents) but I got a IVR message, not enough credit to call & call dropped.
First call leg charing was OK. now my credit is 0.50 cents

Can some one help me resolve the problem. If you need any more info, please let me know


THANKS IN ADVANCE

SEN


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 Post subject: Re: CID CALL BACK BILLING ISSUE
PostPosted: Sat Jul 18, 2009 2:30 pm 
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Joined: Mon Jul 06, 2009 8:11 pm
Posts: 23
Few more words about my issue & also requirements

See the debug out for above scenario


a2billing.php|1|callback: file:a2billing.php - line:789 - [CALLBACK]:[CHANNEL STATUS : 6 = Line is up][status_channel=6]:[ORIG_CREDIT : 0.75000 - CUR_CREDIT - : 0.375 - CREDIT MIN_CREDIT_2CALL : 0]


So according to current solution for callback billing, it divides my available credit by 2 ( so 0.75/2 = 0.375 cents)

To make a destination call, I set as 0.25 cents..so theA2B should allow me for atleast 1 min call. But it doesn't happen, so can someone explain me the process of how it works.


Is there someway I can change the algorithm not to divide available credits by 2 and to consider the whole credit.. Any disadvantage in that?


I really appreciate any guidance or help

THANKS
Senthil


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