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 Post subject: Callback- Channel
PostPosted: Fri Feb 11, 2011 4:22 pm 
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Joined: Wed Nov 25, 2009 12:01 pm
Posts: 90
hello,

i'm new to callback..i have callback demon running successfuly and i'm using all-callback.
when the i call the DID, the system answer and hangup but doesn't callback.

Accordinf to my log, it says "Error : There is no route to call back your phonenumber"

i believe i got the setting wrong in the admin Add Callback.
i have attached screenshot and log.

please Help...

Asterisk 1.4
A2B 1.8


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 Post subject: Re: Callback- Channel
PostPosted: Fri Feb 11, 2011 4:45 pm 
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Joined: Fri Jun 23, 2006 3:56 pm
Posts: 4065
Hi
When you have triggered a callback, you will see in the channel field, the number that is to be called back - at the moment you have *32 that I am presuming you have sanitised before posting your screenshot.

You need to take that number, and check that there is a valid rate for the destination using the simulator. I can see the 0790 number in your log so you need to ensure that there is a rate for the 0790 number you called from.

There are more details about callbacks in the link at the top of that page.

Joe


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 Post subject: Re: Callback- Channel
PostPosted: Fri Feb 11, 2011 7:01 pm 
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Joined: Wed Nov 25, 2009 12:01 pm
Posts: 90
Hi joe,

Thank you for the replay...the callback is triggered but the channel show "SIP/Callwithus/*324407904164760"
(callwithus is the trunk name/ *32 prefix i have send to voip carrier).

As you have said i have check the rate list but the rate are defined in 44790 so i have modified the trigger to call back with "SIP/Callwithus/*32447904164760" but in the log: get error " Got SIP response 500 "Service Unavailable" back from 204.74.213.5"

Also if i have the local dialing option enabled in the agi-config and remove inter prefix in the call plan, why callback is not applying this? this work fine with calling card setting.

i have also tried by adding 44 to extentions_a2b

[a2billing-all-callback]
exten => _X.,1,DeadAgi(a2billing.php,1,all-callback,44) ;last parameter is the callback area code
exten => h,1,Hangup

What am i doing wrong?



UPDATE:

I have managed to get the callback working. the problem was due to not having the callback rate in the call plan.
i have modified the dialplan to receive in the format +44 so that it can match in the call plan.

exten => _X.,n,Set(CALLERID(num)=44${IF($[${CALLERID(num):0:1}=0]?${CALLERID(num):1}:${CALLERID(num)})})


Next Step to work on the 1st & 2nd leg billing :D


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