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 Post subject: Callback (Web callback from user portal).
PostPosted: Fri May 04, 2012 12:59 pm 
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Joined: Fri May 04, 2012 12:01 pm
Posts: 6
Hi,
I am using a system combined with Asterisk 1.8, FreePBX 2.9 and A2Billing 2.9.
My callback of user web portal is not working.

Actually my system contains three features.

1. A user will call to my DID number and get authentication prompt. there he/she will provide his/her authentication and get his/her account information and dialing prompt. after pressing the desired number it matches the call rate with the prefix and announce his/her about the call rate and the minutes balance that he/she have. after that it ring and call is established and reporting , everything is fine in this case. I am using here "a2billing" as call-context and agi-conf1 for this system. It works not only fine though fantastic.

2. Another feature is call forward. For this call forward anyone will dial a DID and the call is automatically forwarded to users assigned number and the call rate is matching as previous one and cut from the account holder's account. For this I use "a2billing - DID" call-context and and agi-conf2 for the feature. It also works fantastic.

3. Now the problem one. Here i wanna use the callback feature where a registered user can use callback from his/her account portal. This is not working for me. I am setting up a2b-callback-daemon for the purpose but it show the "Pending" status and from the log its shows "waiting". It don't hit the asterisk for calling. Here i wanna use the "a2billing-callback" or "a2b-cid-callback" call-context and another agi-conf3 for this purpose. Here I post the configurations for help....

/etc/asterisk/manager.conf file -
#include manager_additional.conf
include manager_custom.conf

/etc/asterisk/manager_include.conf -
[myasterisk]
secret=mycode
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
;read=system,call,log,verbose,command,agent,user,originate
;write=system,call,log,verbose,command,agent,user,originate
read=system,call,log,verbose,agent,user,config,dtmf,reporting,cdr,dialplan,originate
write=system,call,agent,user,config,command,reporting,originate

/etc/asterisk/extensions_custom.conf -

[macro-dialout-trunk-predial-hook]
exten => s,1,GotoIf($["${OUT_${DIAL_TRUNK}:4:4}" = "A2B/"]?custom-freepbx-a2billing,${OUTNUM},1:2)
exten => s,2,MacroExit

[custom-freepbx-a2billing]
exten => _X.,1,DeadAGI(a2billing.php,${OUT_${DIAL_TRUNK}:8})
exten => _X.,n,Hangup()

[a2billing]
exten => _X.,1,Answer
exten => _X.,n,Wait(1)
exten => _X.,n,deadAGI(a2billing.php,1)
exten => _X.,n,Hangup

[a2billing-callback]
exten => _X.,1,deadAGI(a2billing.php,3,callback)
exten => _X.,n,Hangup

[a2billing-cid-callback]
exten => _X.,1,deadAGI(a2billing.php,3,cid-callback,) ;last parameter is the callback area code
exten => _X.,n,Hangup

[a2billing-all-callback]
exten => _X.,1,deadAGI(a2billing.php,3,all-callback,88) ;last parameter is the callback area code
exten => _X.,n,Hangup

[a2billing-predictivedialer]
exten => _X.,1,DeadAGI(a2billing.php,3,predictivedialer)
exten => _X.,n,Hangup

[a2billing-did]
exten => _X.,1,deadAGI(a2billing.php,2,did)
exten => _X.,2,Hangup

[a2billing-voucher]
exten => _X.,1,deadAGI(a2billing.php,1,voucher)
exten => _X.,n,Hangup

[custom-a2billing-did]
exten => _X.,1,deadAGI(a2billing.php,2,did)
exten => _X.,2,Hangup

[custom-a2billing]
exten => _X.,1,deadAGI(a2billing.php,1)
exten => _X.,n,Hangup


log of a2b-callback-daemon -

"2012-05-04 00:12:55,884 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:00,947 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:06,010 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:11,072 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:16,135 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:21,204 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:26,268 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:31,330 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:36,393 - root - MainThread - INFO - waiting..."
"2012-05-04 00:13:41,457 - root - MainThread - INFO - waiting..."
"2012-05-04 00:00:01,233 - root - MainThread - INFO - waiting..."
"2012-05-04 00:00:06,296 - root - MainThread - INFO - waiting..."
"2012-05-04 00:00:11,359 - root - MainThread - INFO - waiting..."

Call-contexts are - -

a2billing,${EXTEN},1 - a2billing (for the 1. calling a number)
custom-a2billing-did,${EXTEN},1 - A2Billing - DID (for the 2. forward a call)
a2billing-callback,${EXTEN},1 - a2billing-callback (for the 3. callback)

Thats the details of my system. sorry for the long descriptions. I am really hopeless. I attach two screen shot of the call back.

Any one please help me the proper configuration of the callback from user web portal. All the manager.conf, extensions_customs.conf, agi-conf all please.

I am waiting for ur lind reply.

Regards,
Faisal


Attachments:
File comment: callback from user portal......
callback from user portal.jpg
callback from user portal.jpg [ 78.22 KiB | Viewed 2699 times ]
File comment: report of that callback.....
Report of call back.jpg
Report of call back.jpg [ 151.52 KiB | Viewed 2690 times ]
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 Post subject: Re: Callback (Web callback from user portal).
PostPosted: Fri May 11, 2012 4:34 am 
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Joined: Fri May 04, 2012 12:01 pm
Posts: 6
Hi all,

I solve it.

Regards,
Faisal


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 Post subject: Re: Callback (Web callback from user portal).
PostPosted: Sat May 19, 2012 7:06 pm 
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User avatar

Joined: Fri Sep 18, 2009 5:46 pm
Posts: 132
Location: hhhhmmmmm
Faisal, do you mind to share your solution with forum.
Masum_Faisal wrote:
Hi all,

I solve it.

Regards,
Faisal


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 Post subject: Re: Callback (Web callback from user portal).
PostPosted: Thu May 31, 2012 12:02 am 
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Joined: Mon Mar 28, 2011 12:52 am
Posts: 39
pLEASE can you tell how didyou solve the problem I'm facing the same issue


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 Post subject: Re: Callback (Web callback from user portal).
PostPosted: Tue Jan 28, 2014 7:36 pm 
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Joined: Fri Mar 01, 2013 8:53 pm
Posts: 38
I Know this post is old, but I'm facing the same problem, can somebody help please ?


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