svetur wrote:
Another thing:
What does DID usage option suppose to tell me?? The minutes used on the DID's right?? But this what i get:
- DID IN USE LIST - 3 Records
ID DID DID ID card CARDNUMBER RESERVATION DATE LIBERATION DATE STATUS
3 15222440240 2008-01-06 15:58:29 0000-00-00 00:00:00 Free
2 12223664258 2007-12-11 22:09:57 0000-00-00 00:00:00 Free
1 13227471111 2007-12-11 16:13:10 0000-00-00 00:00:00 Free
Why does it say free - all of them have monthly charges? Under card number i have nothing, does this mean it is not assigned to any card? But it is! If i pull up customers info - i have DID group selected, run service selected and everything looks good. No problems with call billing, it's just DID billing and recurring service isn't working.
You've got me worried about what you said regarding DID fees not being deducted, and I shall be looking into that shortly.
'Status' says Free because between the dates listed on that line the DID was available for purchase by a customer. When a customer purchases a DID the closing date for Free will be filled in, and a new record created with the ID and cardnumber and the startdate at the current time. It will be marked as Reserved too.
Added after 5 minutes: I use subscriptions not recurring charges to deduct the requisite balance each month. To the best of my (and my wallet's!) knowledge subscriptions work well.
Added after 1 minutes: This has the added advantage that you can offer more than one package, and charge each customer appropriately, rather than a blanket charge covering everyone with an account on that system.
Added after 1 minutes: PPS for the cards that weren't deducted correctly by recurring charge, are you sure the customers in question have 'run_service' set?