jroper wrote:
Hi
My view would be to add an Account Maintenance IVR, or buy a second DID for this, e.g.
For options, press one, or hold to make a low cost call...
to add your caller ID, press 1
To listen to your balance press 2
To talk to customer services press 3.
Alternatively, you could redirect a customer if for instance they dialled 100, to the above IVR.
Joe
PS - Clients can always add their caller ID via the customer UI.
Hi everyone,
I think that jroper's suggestion is useful. And I'm searching the document how to configure one IVR that has some functions :
- Press 1 : Add your caller ID
- Press 2 : Listen your balance
- Press 3 : Refill balance with voucher
- Press 4 : Talk to customer service.
So I can redirect a customer if they dial 100 via a trunk Asterisk. But I don't know how to configure this IVR ? (configuration via Web interface or extension.conf - Asterisk ? )
Thank in advance for your helps!
Best regards,
Ryan.