PayPal balance don't update - what's wrong

gregor1410 · **Joined:** Wed Jul 01, 2009 11:42 pm **Posts:** 22

Hello. Balance not update after paypal payment. Here's a log:

[09/08/2009 07:04:03]:[checkout_process.php line:8-transactionID=7 ----EPAYMENT TRANSACTION START (ID)----]

[09/08/2009 07:04:03]:[checkout_process.php line:9-transactionKey=xxxxxxxxxxxxxxxxxxxxxxxx----EPAYMENT TRANSACTION KEY----]

[09/08/2009 07:04:03]:[checkout_process.php line:50- QUERY = UPDATE cc_epayment_log SET status = 2 WHERE id = 7]

[09/08/2009 07:04:03]:[checkout_process.php line:61- transactionID=7 EPAYMENT RESPONSE: TRANSACTIONID = 7 FROM paypal; FOR CUSTOMER ID 7; OF AMOUNT 5]

[09/08/2009 07:04:03]:[checkout_process.php line:80-OPENDING HTTP CONNECTION TO ssl://www.paypal.com]

[09/08/2009 07:04:04]:[checkout_process.php line:106-PAYPAL Transaction Verification Status: Verified ]

[09/08/2009 07:04:04]:[checkout_process.php line:179----------- Transaction Key Verified ------------]

[09/08/2009 07:04:04]:[checkout_process.php line:187-transactionID=7 ---------- TRANSACTION INFO ------------
Array
(
[0] => Array
(
[0] => 7
[id] => 7
[1] => 7
[cardid] => 7
[2] => 5
[amount] => 5
[3] => 0
[vat] => 0
[4] => paypal
[paymentmethod] => paypal
[5] =>
[cc_owner] =>
[6] =>
[cc_number] =>
[7] => -
[cc_expires] => -
[8] => 2009-08-09 07:03:02
[creationdate] => 2009-08-09 07:03:02
[9] => 0
[status] => 0
)

)
]

[09/08/2009 07:04:04]:[checkout_process.php line:322-transactionID=7 EPAYMENT ORDER STATUS = Pending]

[09/08/2009 07:04:04]:[checkout_process.php line:360-SENDING EMAIL TO CUSTOMER [email protected]]

[09/08/2009 07:04:05]:[checkout_process.php line:362-SENDING EMAIL TO CUSTOMER ENDS]

[09/08/2009 07:04:05]:[checkout_process.php line:363-transactionID=7- MAILTO:[email protected]=Payment confirmation, mtext=Thank's for payment.

Payment method: paypal system
Credit: 5 EUR

Please for help.

andyc · **Joined:** Wed May 26, 2010 2:40 pm **Posts:** 1

Hi

I appear to have exactly the same problem and can't find what I've done wrong. Were you able to solve this please?

Thanks
Andyc

LeighM · **Posted:** Wed Jun 02, 2010 12:14 am

Greetings

I too have exactly the same problem with Paypal. I have read 2 very detailed post in this forum, but they relate to older versions of A2Billing and our settings seem to be correct.

We are running version 1.7 and the balances don't update and we get an "Epayment Gateway Security Verification Failed" email, but all looks OK and there seems to be no errors reported in the email.

If we go to BILLING >> e-payment log, all see is an entry with the Status as "In Process".

Can any help please

Regards - Leigh

cg180759 · **Posted:** Wed Jun 30, 2010 3:02 pm

i'm having the same issue... what could be the problem?

hrehm · **Joined:** Fri Jan 25, 2008 1:11 pm **Posts:** 3

Hello,

exactly the same problem here.
Paypal sandbox seller accounts gets debited, but the customers a2b Account doesn't get credited.
Instead, a transaction in a2b is created, showing the transaction as pending.

Running on v1.3.3

a2billing.conf is here:

Code:

[epayment_method]
enable = yes
http_server = "http://<domain>"
https_server = "https://<domain>"
http_cookie_domain = <ip>
https_cookie_domain = <ip>
http_cookie_path = "/yattoovoice/"
https_cookie_path = "/yattoovoice/"
dir_ws_http_catalog = "/yattoovoice/"
dir_ws_https_catalog = "/yattoovoice/"
enable_ssl = yes
http_domain = <ip>
dir_ws_http = "/var/www/html/yattoovoice/"
purchase_amount = 5:10:20:50:100
item_name = "YattooVoice Credit Purchase"
currency_code = USD
paypal_payment_url = "https://www.sandbox.paypal.com/cgi-bin/webscr"
paypal_verify_url = "ssl://www.sandbox.paypal.com"
store_name = YattooVoice
transaction_key = <key from paypal sandbox>

It seems all working - except that the bougt credit doesn't get beyond status 'pending'
Can anyone help, please?

I have read something like all posts related to that in the board, it seems to be a quite unregular error...

Thanks lot,
Heiko

Bitneix · **Joined:** Mon Aug 02, 2010 3:56 pm **Posts:** 1

We've started to delve into this arena as well, and are finding the same problem that others are having.

A2B 1.7.1 pulled from svn with a single test customer that does everything we want it to do so far, except be able to accept PayPal payments. The buyer's PayPal account is debited (we did this with both sandbox and production PayPal accounts) and the seller's PayPal account is credited, but the payment comes in to A2B in "New" state. When we try to change it to "Proceed" it complains that "payment method" (which defaulted to "paypal") is not a valid number. Same for "owner."

No matter what we do to the entry, no matter what cron job we run, this doesn't seem to change, nor does it apply the payment to the account.

Documentation seems to be lacking in this area.

Do we need to downgrade to 1.7.0 or 1.4?

jroper · **Joined:** Fri Jun 23, 2006 3:56 pm **Posts:** 4065

Hi

Paypal works fine in 1.7.1, re-inspect your settings in the epaymemt system settings, and check that they are all correct, then test again with a real account.

Joe

renatofb · **Posted:** Mon Sep 20, 2010 5:14 pm

Please also check your TransactionKey, it has to match the one from Paypal's

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

Hi all,
I have the same problem.
I have installed A2Billing 1.7.1 and Asterisk 1.4.36.
I am a customer to pay a credit 1 usd. But in the billing , it doesn't update balance and doesn't update the payment to my account.

Additional, I don't know the position of parameters (GLOBAL LIST ) in a2billing. Where are these parameters ? Because in my file configuration /etc/a2billing.conf . It has some groups as : [database], [daemon-info], [loggers], [handlers , [formatters], [logger_root], [logger_callbackLogger], [handler_consoleHandler], [handler_FileHandler], [handler_RotatingFileHandler], [formatter_callbackFormatter].

And I don't know the way to debug a2billing when I have a payment. Where is the log file of payment and how to config the position of log file ?

Thank in advance for all helps!
Best regards,
T.Q.Tuan.

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

And I go to go to BILLING >> e-payment log, all see is an entry with the Status as "NEW"

Please tell me the way to fix this error.

B.R
T.Q.Tuan.

jroper · **Joined:** Fri Jun 23, 2006 3:56 pm **Posts:** 4065

Hi

Recheck your settings in epayment_settings carefully. If you don't run https then do not use an https link.

Joe

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

I think that my server runs https, because I can see this page : https://IP address/a2billing/customer/checkout_confirmation.php in browser

In this groupe : epayment_method (in Web interface, I don't know the path to this file configuration ) , I have 36 records as followings :

Code:

enable=Yes 
http_server=http:// my IP address
https_server=https://my IP address
http_cookie_domain=my IP address
https_cookie_domain =my IP address
http_cookie_path = /a2billing/customer/ 
https_cookie_path = /a2billing/customer/ 
dir_ws_http_catalog =/a2billing/customer/ 
dir_ws_https_catalog =   /a2billing/customer/ 
enable_ssl = Yes 
http_domain = my IP address
dir_ws_http =/a2billing/customer/ 
purchase_amount =1:2:5:10:20 
item_name =Credit Purchase 
currency_code =    USD 
paypal_payment_url =    https://www.paypal.com/cgi-bin/webscr 
paypal_verify_url =ssl://www.paypal.com 
authorize_payment_url = https://secure.authorize.net/gateway/transact.dll 
store_name =Asterisk2Billing 
transaction_key    asdf1212fasd121554sd4f5s45sdf 
moneybookers_secretword    
purchase_amount_agent =   100:200:500:1000 
charge_paypal_fee =   No 
plugnpay_payment_url =https://pay1.plugnpay.com/payment/pnpremote.cgi 
http_server_agent = http:// my IP address
https_server_agent = https:// my IP address
https_cookie_domain_agent = my IP address
http_cookie_path_agent =/a2billing/agent/Public/ 
https_cookie_path_agent = /a2billing/agent/Public/ 
dir_ws_http_catalog_agent =   /a2billing/agent/Public/ 
dir_ws_https_catalog_agent = /a2billing/agent/Public/ 
paypal_subscription_amount = 10
paypal_subscription_period_number = 1
paypal_subscription_time_period =   M 
paypal_subscription_enabled    = No 
paypal_subscription_account    = Myaccount

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

Today, I have searched my log for e-payment :

Code:

[24/09/2010 09:55:30]:[checkout_process.php line:41EPAYMENT : transactionID=16 - transactionKey=fb974db2f58711de41350ae57fd68109 
 -POST Var 
Array
(
)
]

[24/09/2010 09:55:30]:[checkout_process.php line:87- QUERY = UPDATE cc_epayment_log SET status = 2 WHERE id = 16]

[24/09/2010 09:55:30]:[checkout_process.php line:97- transactionID=16 EPAYMENT RESPONSE: TRANSACTIONID = 16 FROM paypal; FOR CUSTOMER ID 34; OF AMOUNT 2.000]

[24/09/2010 09:55:30]:[checkout_process.php line:126-OPENDING HTTP CONNECTION TO ssl://www.paypal.com]

[24/09/2010 09:55:32]:[checkout_process.php line:150-PAYPAL Transaction Verification Status: Failed 
req=cmd=_notify-validate
HTTP/1.1 200 OK

Date: Fri, 24 Sep 2010 07:55:31 GMT

Server: Apache

Set-Cookie: cwrClyrK4LoCV1fydGbAxiNL6iG=7Y785GpDTacYWA_Y0Sa9FjVEnwwAAGwhsJSND3ktoyGyG34KHEstjfI0qu1Pg09_eY6CLgKNQZktFlWZ5xp_OvHqQNIPbWEVg4pjgGL4WMdBHrAhZvjeOz7aPtYNXpqzVnGEg0%7cOdhcCcrsXpa6OexTJq15fd9V8foa2rhuIxHDZOW5dfcktOSQ1n0LE6bN_eTWacPgDl3fzG%7cZaNZ_xyBo4048HpfzWX6D8jLhsU7phur9vveVjiDkBmNKorF2TElUlnqaigkbJeuNFa9e0%7c1285314931; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: cookie_check=yes; expires=Mon, 21-Sep-2020 07:55:31 GMT; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: navlns=0.0; expires=Thu, 19-Sep-2030 07:55:31 GMT; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: Apache=10.191.114.16.1285314931374854; path=/; expires=Thu, 11-Aug-04 01:27:15 GMT

Vary: Accept-Encoding

Strict-Transport-Security: max-age=500

Connection: close

Content-Type: text/html; charset=UTF-8

INVALID]

[24/09/2010 09:55:32]:[checkout_process.php line:241curr amount 2  usd]

It means that my transaction is failed.
And I go to go to BILLING >> e-payment log, all see is an entry with the Status as "In Process"

How do I configure that A2Billing use Paypal ?

Thank in advance for all helps!

Best regards,
T.Q.Tuan

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

Now I have fixed the error verified Server with Paypal, but the balance doesn't update and in list of transactions, it has 1 record with Status : "In Pending", in list of Epayment log, this transaction is "In Process".
Is this the bug of A2Billing 1.7.1 ?

There is the log a2billing_epayment.log :

Code:

ryan_mu · **Joined:** Wed Sep 15, 2010 9:09 am **Posts:** 96

I think that this error is :

Code:

[27/09/2010 23:41:26]:[checkout_process.php line:318-transactionID=23 ERROR CUSTOMER INFO OR ORDERSTATUS (0)

because the command "$orderStatus = $payment_modules->get_OrderStatus();" with $orderStatus always returns 0.
Why is the result of orderstatus?
Is it the configuration of IPN for Paypal ?

Thank in advance for all helps!
Best regards,
T.Q.Tuan

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PayPal balance don't update - what's wrong

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